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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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    Universal credit - what has been learnt so far?

    Click the links below to download copies of the information:

    Handbook

    Appraisal & Equal Opps Form

    Debrief paper

    Presentations

    Universal Credit update
    Sam Lister, Policy and Practice Officer, Chartered Institute of Housing

    Direct payment demonstration projects – what has been learnt so far?
    Karen Michael, Service Development Team Leader, Improvement and Development Team London Borough of Southwark
    Denise Brewster, Financial Inclusion Team Leader, Family Mosaic

    Payment methods – examining the options
    Louise Entwistle, Director Public Sector, Mastercard Worldwide
    Denise Brewster, Financial Inclusion Team Leader, Family Mosaic

    How to manage income collection effectively
    Mike McDonald, Housing Income Manager, Watford Community Housing Trust

    Digital by default – getting tenants online
    Scott McKinven, Financial Inclusion Manager, Affinity Sutton

    Local Support Services Framework and budgeting support/alternative payment arrangements
    Felicity Ridgeway, Budgeting Support & Indebtedness, DWP
    Kellie Helbrough, Housing and Charities Relationship Manager, Universal Credit Local Support Services Team

     

    Chartered membership

    Chartered membership is CIH’s most senior grade of membership and is a demonstration of your expertise, commitment and ethical standards. Find your path to chartered membership using one of our three new routes.

     

    Chartered membership

    Chartered membership is CIH’s most senior grade of membership and is a demonstration of your expertise, commitment and ethical standards. Find your path to chartered membership using one of our three new routes.