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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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    Housing Management Conference Managing homes in a changing environment

    Joining instructions & Presentations

    Programme:

    Day 1

    Keynote sessions

    What does the future hold for housing management

    Melanie Rees, head of policy, Chartered Institute of Housing

    Getting the basics right

    Ann Bennett, head of neighbourhood services, Solihull Community Housing

    Understanding tenancy failure

    Aimee Ambrose , senior rsearch fellow, Sheffield Hallam University

    Sharon Wheeler, community sustainment and inclusion manager, Your Housing Group

    Master class sessions

    The big tenant survey

    David Clayton, head of partner innovation, Housing Partners

    Implementing flexible tenancies – keeping track of the policy changes

    Roger Wilson, neighbourhood housing manager, Swindon Borough Council

    Communicatingeffectively with your tenants

    Lynsey Sweales, chief executive, SocialB

    Innovation lab: Delivering a Customer First Approach

    Elly Hoult, head of business development and improvement, Service Matters/Orbit Group

    Tackling ASB – can you afford not to?

    Chris Grose, head of ASB advisory services, Capsticks

    Day two

    Keynote sessions

    Building resilience

    Julia Lindsay, chief executive, The iOpener Institute

    Panel session: Housing law

    Helen Tucker, partner, Anthony Collins Solicitors LLP

    Michael Owen, partner, Capsticks LLP

    Dean Underwood, barrister, Cornerstone Barristers

    Master class sessions

    Housing fraud- risks and the reedies

    Dean Underwood, barrister, Cornerstone Barristers

    Getting the rent in

    Anna O'Halloran, Managing Director, Consultancy

    Hoarding: the benefits of one-to-one interaction

    John Kavanagh, tenancy support officer, Liverpool Housing Trust

    Jon Metcalfe, housing & wellbeing team leader, Liverpool Housing Trust

    Skills for the housing officer of the future

    Judy Waugh, director of membership and education, Chartered Institute of Housing

    Preparing for Universal Credit

    Sharon Wheeler, community sustainment and inclusion manager, Your Housing Group

     

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