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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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    Using tenant insight and customer profiling to drive your organisation’s business strategies

    Click the links below to download copies of the information:

    Handbook

    Appraisal Form

    Presentations:

    What can tenant insight help you achieve?
    Gez Kinsella, Associate, HouseMark

    Big data techniques for housing providers
    Jim Vine, Director of Innovation and Business Development, HACT

    Using customer data to respond to welfare reform
    Claire Higgins, Deputy Chief Executive, Cross Keys Homes

    Customer profiling - the key to online engagement
    Jayne Hilditch, Corporate Services Director, Thames Valley Housing (using visual aids only)

    Using other information sources, sharing and data protection issues
    Suki Harrar, Partner, Wright Hassall Solicitors (a revised copy will be available at a later date)

     

    Chartered membership

    Chartered membership is CIH’s most senior grade of membership and is a demonstration of your expertise, commitment and ethical standards. Find your path to chartered membership using one of our three new routes.

     

    Chartered membership

    Chartered membership is CIH’s most senior grade of membership and is a demonstration of your expertise, commitment and ethical standards. Find your path to chartered membership using one of our three new routes.