Introduced by the government in 2006, the original standard played an important role in driving up performance in both preventing and effectively tackling anti-social behaviour (ASB). ASB continues to be a key issue for landlords, tenants and communities, and when the housing minister announced in January 2011 that the standard would be passed from government to sector ownership, CIH, SLCNG and HouseMark were delighted to be asked to take up the baton.
Why do we need an ASB charter?
Along with the repairs service, tackling ASB remains consistently top of the list of issues that tenants care about. Landlords therefore need to ensure that the services that they provide are delivered not only effectively, but efficiently too – time spent on delivering prevention work can cut down on resource intensive and costly enforcement action.
With a renewed emphasis on providing value for money, it’s even more important that organisations understand the range of tools and powers available, partner with others to deliver joined up services and manage cases well. Achieving the commitments in the charter will enable organisations to be well placed to deliver against these expectations.
Supporting you to deliver the charter
Many housing organisations have used CIH charters to improve their services. Read about what they have done and how your organisation can make best use of the charters: How to improve your services with CIH charters