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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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    Anti social behaviour service

    Supporting housing organisations and communities

    What does this service offer?

    We can tailor our support to suit your specific needs and requirements. We can work with you to:

    • Develop and implement ASB strategies, policies and procedures
    • Support residents to influence, develop and scrutinise ASB services
    • Conduct service reviews and critical challenge
    • Deliver Respect Charter gap analysis
    • Carry out independent case reviews and interim assignments
    • Implement the Community Harm Statement and provide support with the implementation of the ASB, Crime and Policing Act
    • Benefit from bespoke training and workshops for boards, councillors, staff, residents and partner organisations

    How can we help you?

    Our expert associate Gez Kinsella can help you to understand the implications of the ASB, Crime and Policing Act and the changes required by your organisation by:

    • Providing advice on the use of new tools and powers, including new mandatory possession powers
    • Helping you to revise your policies and procedures
    • Optimising data sharing without falling foul of the law
    • Developing and improving partnership working, with the view to sharing real time information
    • Sharing good practice
    • Provide training to board members, staff and tenants in what it means for your organisations

    Contact us

    Our ASB support services are led by Deborah Good, director of housing services. For further information call 07506 851917 or email

    Contact Deborah

    Deborah Good is our director of housing services

     0750 685 1917



    “Some of the best training I have had in Housing, very relevant and thought provoking.”
    Gateway Housing Association

     “Excellent session, real food for thought and a breath of fresh air!”
    Russet Homes