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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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    Free briefings and publications

    NEW - rent reduction: service cost de-pooling
    This note examines the potential effects of de-pooling service costs from the rent for social landlords in England, following the introduction of the Welfare Reform and Work Act 2016 and The Social Housing Rents (Exceptions and Miscellaneous Provisions) Regulations 2016. The briefing examines the pros and cons of service charge de-pooling for the landlord, and includes worked examples. View publication >>

    NEW - Working together to challenge the future of tenant involvement learning report
    Tenant involvement has experienced a slow evolution over the last five years as the sector has come to recognise that traditional forms of involvement have a tendency to be inaccessible to the majority of tenants, unrepresentative of all but a limited cohort and expensive to develop and maintain. This learning report outlines how landlords have started to embrace a more commercial approach to involvement. View publication >>

    Reduction in social housing rents
    This briefing provides an outline of The Social Housing Rents (Exceptions and Miscellaneous Provisions) Regulations 2016. The first part of this briefing note gives a general overview of the regulations focusing on their potential impact and the scope for flexibility. The second part of the note provides a more detailed analysis of the main points of interest. View publication >>

    Working together to deliver excellent ASB services learning report 
    Anti-social behaviour (ASB) is a complex issue with many variables, made more complex with the necessity of effective partnership working at many different levels. Getting ASB wrong can have a negative impact on budget and reputation. Getting it right can transform communities and improve lives. This learning report provides key components to consider when developing your approach. View publication >>

    Working together to redefine asset management learning report
    This learning report is the culmination of a year of collaborative work as we have sought to redefine what asset management really means and what it needs to deliver for social housing organisations, their tenants and communities. The project has been led by the Chartered Institute of Housing’s consultancy team and has involved 17 organisations who are all actively involved in delivering asset management across the housing spectrum. View publication >>

    Working together to influence customer behaviour learning report
    This learning report was developed as a response to the continuing interest in recognition, incentive and reward programmes which has recently received more focus because of welfare reforms, and in particular the introduction of universal credit. The report aims to support the development of unique and tailored approaches to recognition and reward. View publication >>

    Working together to break new ground in repairs and maintenance learning report 
    There is an ever increasing challenge to evidence and deliver demonstrable value for money in repairs and maintenance, delivering more for the asset. This learning report highlights what a good repairs and maintenance service should contain and outlines a new agenda for the next best practice. View publication >>


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