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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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Co-regulation and tenant scrutiny

Continuous service improvement

CIH consultancy supports effective tenant scrutiny that delivers continuous service improvement and provides high quality, customer-focused services.

How can we help you?

Our co-regulation and tenant scrutiny service includes:

  • Critical review of existing tenant involvement, consultation and scrutiny arrangements
  • Support to implement practical and effective scrutiny arrangements
  • Development and capacity building of tenants and staff through training, advocacy and mentoring

Quality Assured Scrutiny

CIH is proud to be working in partnership with TPAS and HouseMQuality Assured Scrutiny logoark to set the standard to tenant scrutiny arrangements. Achieving our new accreditation will enable you to be certain that your arrangements are capable of delivering the right outcome for you, and to be able to demonstrate this through meeting the challenge that the accreditation poses. Find out more here

Contact us

Our co-regulation and tenant scrutiny support services are led by Deborah Good, director of housing services. For further information contact CIH consultancy on 024 7685 1779 or email


Contact Deborah

Deborah Good is our director of housing services

 0750 685 1917


Quality Assured Scrutiny (QAS)

The new accreditation service from TPAS, HouseMark and CIH.