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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

    Income management services

    Supporting you to maximise income

    Leasehold and service charges

    Fully recharging and recovering the cost of services is essential for long term sustainability and value for money service delivery. It is crucial that organisations understand the processes they need to go through including consultation with tenants and leaseholders about the costs and benefits of introducing or changing service charges.

    A coherent and practical response to welfare reform

    CIH consultancy has practical tools and a team of experts and housing specialists to support you and your tenants to meet the challenges of welfare reform. This includes:

    Improved approaches to dealing with rent arrears

    We offer a tailored package of support and hands on legal advice for your organisation. Delivered by our specialist associates, this new service is designed to focus on the practicalities of managing rent arrears across the housing service, including specialist teams, lettings and housing management.

    Contact us

    Our income management services are led by Deborah Good, director of housing services. Find out more about the work we are doing and how we can support you by calling 024 7685 1779 or email


    Contact Deborah

    Deborah Good is our director of housing services

     0750 685 1917


    Receive sector recognition with the income management accreditation

    To be recognised as fully meeting the commitments of the charter, you can undergo an independent accreditation. The income management accreditation demonstrates that you offer a first-class service to your customers in an increasingly challenging financial environment.

    Find out more >>