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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Our latest and most innovative development programme in partnership with Satori lab.

Service Design in Practice: Putting users at the heart of what we do

This programme will bring service design tools and methods to people working in housing and other sectors.

What is service design? It’s a set of tools and methods which guide you on how to identify challenges and solve problems. It is about really listening, being user focused and being able to effectively test and adapt ideas before implementation.

We introduce the theory behind service design at four interactive boot camp sessions. You immediately put your learning into practice using your personal work-based challenge. We support you through this with our unique learning environment, including peer monitoring, coaching, reflection and video logs. Immediate application of the learning enables successful integration into your working practice.

This programme will give attendees from your organisation the skills and mindset to innovate and develop cost effective services focused on user needs.

This new cohort will start in January 2020. Places are limited to 18 per cohort. 

For further information and pricing, please contact

Downloa a brochure

One of the facilitators of this innovative programme Jo Carter from The Satori Lab has written a blog about Service Design in Practice. Gain some more insight into this programme and the theory behind it, read Jo's blog

Book now

For more details call us on 02476851789, email or register your interest by completing the form below


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