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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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Categories and judging criteria

ApplyThere are ten categories to choose from reflecting the priorities and challenges affecting the sector in Wales. Your application will need to be submitted by no later than Friday 16 September. Don’t forget to check out our handy hints and tips section to make your entry stand out from the rest.

Communications and publications award - NEW AWARD

The judges will be looking for an internal or external campaign or publication which effectively communicates its message. You will demonstrate positive outcomes in line with the campaign or publications aims for your organisation, residents, the community or wider society.

The judges will be looking for your entry to demonstrate examples that may include:

  • the specific campaign or publication aims, and evidence of how they were met
  • how the campaign or publication supports the social purpose of your organisation
  • the process used to produce the campaign or publication

New business initiative award - NEW AWARD

The judges will be looking for a new business initiative by a registered social landlord or local authority. It could be a social enterprise that has been developed, a brand new service, or a new commercial venture which is leading the way. We will be looking at both your design of the initiative and the specific outcomes achieved.

The judges will be looking for your entry to demonstrate examples that may include:

  • new ideas that have been implemented in a successful way
  • how the new business initiative supports the social purpose of the organisation
  • positive outcomes for the local community and service users

Customer excellence award - NEW AWARD

The judges will be looking for an excellent approach to customer services that can show high levels of satisfaction for the service delivered. You can demonstrate employee engagement in customer service, and show improvements across the business. We will be looking at both your overall approach and specific outcomes achieved.

The judges will be looking for your entry to demonstrate examples that may include:

  • high levels of customer satisfaction achieved
  • employees who are fully engaged with customer service
  • “before and after” evidence of improvements gained by developing better customer service

Collaboration award - NEW AWARD

This award recognises that collaboration is increasingly important. The judges will be looking for examples of projects or campaigns delivered in partnership that have had high impact for communities or organisations. You will be able to show housing-led positive outcomes and efficiencies that are a result of partnership working.

The judges will be looking for your entry to demonstrate examples that may include:

  • collaboration expanding the scope of the project or campaign
  • cross-sector collaboration
  • evidence that show high impact was achieved by working in partnership
  • collaboration between housing organisations or councils
  • collaboration with partner public services; private or third sector

New development award

The judges will be looking for high levels of build and design quality, which is making a meaningful contribution to increasing housing supply and improving affordability, nationally or in your area.

The judges will be looking for your entry to demonstrate examples that may include:

  • high levels of design and build quality
  • innovative and cutting edge design
  • working with the community to ensure local support
  • supporting the specific housing need in the area
  • value for money

New idea award

The judges will be looking for successful, creative practices and approaches, which re-think services in order to deliver better outcomes and increase efficiency. We will be looking at your overall approach and specific user and/or organisational outcomes achieved.

The judges will be looking for your entry to demonstrate examples that may include:

  • practices or approaches that address a specific problem or need
  • “before and after” situations that demonstrate a successful implementation
  • improved outcomes for users
  • value for money

Community focused contractor award

The judges will be looking for a commitment to embedding benefits to the community into your work programmes. You will have shown creativity and will have embraced the wider targeted recruitment and training agenda. You will have a range of practical examples of how you have delivered corporate social responsibility objectives to enhance the lives of Welsh communities.

The judges will be looking for your entry to demonstrate examples that may include:

  • delivering tangible benefits to the local community
  • evidence of job, training or engagement opportunities provided to local people
  • A creative approach, both in the benefits offered and to ensure the maximum benefit is gained by the local community

Promoting equality, inclusion and support award

The judges will be looking for an organisation that has developed excellent equality, inclusion and/or support approaches. We will be looking at both your overall method and specific outcomes achieved.

The judges will be looking for your entry to demonstrate examples that may include:

  • a service, project or campaign that has met the needs of a specific group that requires additional support
  • a service, project or campaign that fosters inclusion and celebrates diversity
  • increased diversity in the workforce as a result of a working culture that promotes equality and inclusion
  • positive outcomes for service users from tackling social exclusion and increasing resilience

Empowering and involving communities award

The judges will be looking for successful approaches to involving, empowering and supporting tenants and residents to shape services, to drive improvements and to deliver meaningful change in your organisation or within the community. We will be looking at both your overall approach and specific outcomes achieved.

The judges will be looking for your entry to demonstrate examples that may include:

  • provision of recognised training and education opportunities to tenants and residents
  • supporting tenants and residents to become leaders in the community and your organisation
  • involvement of service users directly in assessing, shaping and improving specific services
  • wider engagement with the tenant empowerment agenda
  • recognising and supporting the tenant voice

Housing champions award (formerly known as Housing Heroes)

This special award recognises either an individual or small team whose passion, enthusiasm and commitment has made a real difference to the lives of others. Applications are sought for individuals or small teams, working in an employed or voluntary capacity, who have gone the extra mile.

 

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