Director of housing services
Deborah joined CIH in December 2014 as an experienced and highly motivated professional with a deep knowledge of the housing sector. Deborah has a strong track record of improving service delivery and organisational performance across landlord and strategic housing services. She has worked at senior levels in a number of local authorities and is experienced in forging strong internal and external partnerships with statutory and sector agencies.
Deborah is a strong strategic thinker with highly developed analytical skills which proved key to her success as a Lead Housing Inspector with the Audit Commission, where she successfully managed inspection activity across a large number of housing providers and was the national lead for Homelessness.
Housing servicesDeborah leads our work on supporting Local Authorities, ALMOs and Housing Associations by delivering effective housing services for the sector. Deborah and her team provide support with:
- Right to buy training and support
- Influencing customers to achieve better outcomes for all
- Income management services
- Tenancy sustainment support
- Co-regulation and tenant scrutiny
- Anti-social behaviour services
- Financial inclusion