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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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Equality and diversity: CIH charter for housing

Introduction

Housing plays a fundamental role in everyone’s life. Homes and the communities in which they are located, directly influence our access to key social and economic opportunities and they affect our well being. CIH is taking a lead in driving equality and diversity in housing. In 2011 we published our new Single Equality Scheme which sets out our commitment to equality and diversity and includes a dynamic action plan, outlining achievements and priorities.

We believe that striving for greater equality means the sector is working towards a better balance of opportunities, resources and decision making processes for staff, customers and employees. Striving for greater diversity will ensure that the housing sector provides the right services and meets the right needs and aspirations of their customers in their diversity.

Why do we need an equality and diversity charter?

  • Housing and human rights: Britain is a signatory to the European Convention on Human Rights, which gives people protection for a range of human rights, several of which are relevant to housing providers
  • Equality Act 2010: brings together anti-discrimination and equality legislation to protect employees and service users across nine protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation
  • Public Sector Equality Duty: new duties require housing providers to give “due regard” to the need to eliminate discrimination, advance equality of opportunity and foster good relations where they exercise a public function
  • Regulation: changes to the regulatory and inspection framework in the social housing sector will mean the Homes and Communities Agency (HCA) adopting a more reactive approach to consumer protection with fewer codes of guidance to support the development and sharing of best practice
  • Localism: more flexible approaches to allocations and lettings means that housing providers will need to make sure their priorities reflect the needs and aspirations of their communities in their diversity to ensure fair and accessible housing for all.

The charter

Supporting you to deliver the charter

CIH provides a range of services which can help you to deliver against the charter. For more information please click below:

 

UK Housing Review 2013

CIH is celebrating 21 years of publishing comprehensive housing statistics.

The 21st edition of the UK Housing Review is now available bringing together the most up-to-date housing statistics available for England (and its regions), Wales, Scotland and Northern Ireland.
 

Complaints charter - sign up now

CIH and HouseMark have published a complaints charter, setting out the outcomes that an effective complaints handling service should achieve. Organisations are encouraged to sign up to the charter on a voluntary basis and to self-assess their performance against it.

By signing up, you are making a public commitment to welcome complaints, to take them seriously and to resolve and learn from them.
 

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