South East Regional Event Older Persons' Conference 2010
Where are we now and where to next?
Arora International Gatwick/Crawley
18 May 2010
Booking Code: 2519890
About the Event
The theme of this year's conference is where are we now and where to next? The programme will look at new opportunities and new challenges facing delegates and how to deliver high quality services to increasing numbers of older people with increasingly different needs and aspirations.
We will aim to provide a progress update on the outcomes of the Ministerial Review due in January 2010 as well as an update on developments throughout the sector.
Through a number of interactive morning and afternoon workshops, we will explore the personalisation agenda, assistive technology and social infrastructure.
Workshop topics include: Changing services from a legal and practitioners perspective, consultation/engagement - how can the customer call the shots?, person centred service delivery we will look at putting the customer at the heart of services and social inclusion or exclusion? from a rural and urban perspective.
Benefits of attending this event
- Receive a progress update on the outcomes of the Ministerial Review
- Hear the latest legal update about judicial reviews and more
- Receive information on the personalisation agenda, assistive technology and social infrastructure
- Participate and discuss your issues in specialist but practical workshops
- Learn about and share examples of innovative advice provision and best practice
Who Should Attend:
- Practitioners and Commissioners from local authorities,
- RSLs and the voluntary sector who deal with sheltered housing.
- Service managers and front-line staff who have responsibility for housing and support services.
- Staff involved in health and advice roles.
* Draft Programme:
Time |
Details |
|---|---|
| 9.15 | Coffee and registration |
| 10.00 | Welcome to the Conference Jo McTavish, EROSH |
| 10.10 | Plenary – where are we now? Gill Green, Audit Commission |
| 10.50 | What’s happening in the South East? Barbara Thorndick, West Kent Housing Association |
| 11.20 | Refreshments |
| 11.40 | Morning Workshops |
| 1. | Changing services from a legal and practitioners perspective Daniel Skinner, Batchelors Solicitors and Alison Carver, intouch |
| 2. | Consultation/engagement – how can the customer call the shots? Dennis Rees OBE, TAROE and Jill Hasler, Hasler Training |
| 3. | Personalisation agenda Lorelei Jarvis, Group Director Operations MHA Care Group and Sarah Vallelly, Housing 21 |
| 4. | Social inclusion or exclusion? Andrew Chaplin and Malcolm Ramsay, Foundations and Greg Lewis, Age Concern/Help The Aged |
| 12.50 | Lunch |
| 13.50 | Plenary – Where to next? Bruce Moore, Hanover and Claire Martin, Kent County Council |
| 14.30 | Refreshment break |
| 14.45 | Afternoon Workshops repeated from morning |
| 15.55 | Speaker Panel Session |
| 16.10 | Close |
* Programme may be subject to minor change
Exhibition and Sponsorship Opportunities:
There will be an exhibition running alongside the conference providing you with an ideal opportunity to promote your organisation and the services you provide, to over 100 delegates.
Refreshments breaks will take place in the exhibition area, enabling you to meet and network with delegates in a relaxed and informal atmosphere.
If you would like to raise awareness of the products and services your organisation can provide and discuss with decision makers and managers how you can assist their organisation then we have a package to suit your requirements.
Download Exhibition & Sponsorship Flyer 
(PDF: 82 kb)
For a detailed list of packages please contact Amanda Thurlow on 024 7685 1722 or email Amanda.Thurlow@cih.org
The Venue
Arora International Gatwick/Crawley
The Arora International Hotel Gatwick / Crawley is situated in the heart of Crawley town centre off junction 10 of the M23. The Arora International has direct access to platform two of Crawley mainline train station, from which there are direct, rapid connections to London Gatwick Airport, which takes just 8 minutes. There are also regular trains to London and Brighton every 15 minutes.
There is a 24-hour Fastway bus connection running adjacent to the hotel which links up with Crawley’s leisure and business districts and Gatwick Airport. Free on-site car parking available for delegates.
Prices
Discounted CIH Member Rate - £70 + VAT
Delegate Rate - £100 + VAT
Delegate Price:
The delegate price includes a comprehensive delegate pack, all refreshments and lunch. You can earn up to 4 hours towards your CIH Continual Professional Development
Special Offers
Book 2 delegates and send a third delegate for half price (all 3 bookings must be received together)
To Make a Booking
You can book your place on this conference in one of the following ways:
- Use our online booking form (Booking Code: 2519890)
- Or download a booking form
(PDF: 39 kb)
and return toCIH Training & Conferences,
Octavia House,
Westwood Way,
Coventry CV4 8JP
Tel: 024 7685 1772
Fax: 024 7642 1973
E-mail: events@cih.org
Booking Information
- Please do not send any payment with this booking - you will be invoiced after the event.
- If you cancel a booking more than 20 working days before the event, you will be charged a £70 administration fee per booking. If you cancel within 20 working days you will be charged the full fee.
- If you downgrade your booking from Residential Plus to Residential or Day Delegate or from Residential to Day Delegate within 20 working days of the event you will be charged your original booking fee.
- If, at the time of booking, you do not know the names of delegates, please let us have names no later than two weeks before the event.
- If you are booking two delegates and sending a third delegate for half price, you need to send all three bookings together on the same form to qualify for this offer.
- Please note that the CIH cannot guarantee that delegates’ names will be printed on the delegate list and a badge will be produced, if bookings are received within 10 working days of an event.
- Please keep a printout of this form for your records, if possible.
- This booking is subject to the usual CIH Terms & Conditions.
Limitation of Liability
The Chartered Institute of Housing (CIH) accepts responsibility for accident, injury or loss suffered whilst attending one of our events only if it is directly due to negligence on our part. Delegates are responsible for taking care of their own property. CIH accepts no responsibility for any loss incurred whilst using material or information gained at one of our events.
Cancellation of Events
CIH may have to cancel an event. In this case we will return any payments received in advance. We will not refund any other costs you may incur as a result of this cancellation.
Copyright
The copyright of all conference material rests with the CIH or with the speaker.
Data Protection Act 1998
When you make a booking your contact details will be stored on our database. We will use this data for the purposes of processing your booking and to contact you in the future with information about other CIH events and products that may be of interest to you. If you would prefer not to be informed of CIH products you can opt out when you make your booking.
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