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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

CIH Eastern Regional Training: Universal Credit

23 April, 2018

About the event

Regional event

Ipswich Borough Council


Benefits of attending

Since the announcement of Universal Credit, housing providers have been trying to source ways of working that mitigate the risk of increased arrears. There have been numerous early approaches across the sector as we all look to support customers in these profound changes.

This seminar will draw upon regional experiences so far and what learning we can take from them. We will be hearing from Flagship on their insight work to help alleviate the impact of Universal Credit through the creation of bespoke and innovative solutions created through modelling; Broadland Group on their approach to customer engagement and stories about their customers’ journey through Universal Credit since roll out last year and; East Suffolk Councils on their award winning approach to Universal Credit, their results and their successful lobbying of government, working as part of the DWP steering group.

There will interactive debates through a delegate forum and the opportunity to network and share learning over lunch.

Who should attend

This event will be beneficial to chief executives, directors, head of housing, solicitors, legal representatives, board members, housing teams/ frontline staff, housing managers, homelessness officers.

Booking information

Join today

This event is free to attend for members and £75.00 + VAT for non-members.

Non CIH members, please note if you cancel within 3 days of the event or do not attend you will be charged the full fee.

Members - click on the book button and book your place using your CIH membership number and password.

Non-members - Are you a non-member of CIH or is this your first time using the website to book an event?

Click on book, you will then be asked to register your details in order for your booking to be processed. Please note once you have registered you will not need to do this again, instead you will need to log in via your username and password.

Alternatively contact quoting ref: REEA230418



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