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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Getting your house in order: writing policies and procedures

18 September 2019, Webinar

About the event

Webinar style: Online workshop, presentation with regular polls and audience discussion.

Time: 1.00pm - 2.00pm

Speaker: Sharon Nandoo,  independent trainer and consultant at Nandoo Consultancy

Chair: Rebecca Clarke, head of membership at Chartered Institute of Housing

Benefits of attending

Writing effective policies and procedures for your organisation can be challenging.  How do you know that you are applying and interpreting the law correctly when needed? Does the wording of your policies make it clear and easy to understand?

Many organisations are in the process of updating their policies and training their staff where needed in order to conduct these reviews and updates.  In organisations where there is no dedicated policy resource, embedding this can be even more challenging.

Once the policies are written there is then the implementation and application of them that poses the next challenge for staff.  How do you ensure that there is high enough engagement with your policies for them to be implemented consistently across the organisation?  How do you empower staff to make the right decisions, all informed by the policies?

This webinar will cover all of those topics, as well as highlighting some case studies of where this has worked well and indeed, not so well.  Whether you are just starting on this journey, have just completed a review or are thinking about starting this kind of work, this webinar will help to inform and support your thinking as a housing professional.

Booking information

Free to attend for members and £20 + VAT for non-members.

Please read the system requirement document to ensure that you have a compatible computer or mobile device before registering your place.

Members: Click on the book button and book your place using your CIH membership number and password.

Non-members: Are you a non-member of CIH or is this your first time usng the website to book an event? Click on book and you will then be asked to register your details in order for your booking to be processed. Please note that once you have registered you will not need to do this again, instead you will need to login using your username and password.

You will receive joining instructions prior to the webinar which will include details of how to join the webinar and how to register onto the webinar software.  Please note you must register onto the webinar software in order to join the webinar.

If you have any problems, please contact

Please note: Delegtaes will be given the opportunity to verbally participate during the session. Please ensure that you are in a quiet, noise free environment, we also recommend using a microphone and speaker USB headset.  Pleae click on the system requirement document above for more information.



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