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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Going digital: how are housing organisations gearing up for the future?


19 July 2018, webinar

About the event

Going digital

Webinar style: Online workshop comprised of a presentation; regular polls and audience discussion throughout. Audience will be giving the chance to ask questions/comment verbally

Time: 11:00am – 12:00pm

Speaker: Nick Atkin, group chief executive, Halton Housing

Chair: Faye Greaves CIHCM, policy and practice officer, Chartered Institute of Housing

Benefits of attending

Whether it’s to cut costs, deliver better services or respond to customers’ needs, organisations in every sector are doing more and more online. But how are social landlords keeping pace with this digital transformation? We teamed up with digital front runners, Incommunities and Halton Housing to explore what landlords across the sector are doing – and why – and examine what lessons we can learn for the future.

This webinar is an opportunity to hear more about our findings, what the key drivers are for landlords’ use of digital technology; the different approaches to digital development and channel shift; the importance of data and how it can be used proactively; and the role of organisational leadership and culture.

The online workshop style session will begin with a brief overview of the Going digital project’s findings, followed by a case study delivered by Halton Housing’s Group Chief Executive Nick Atkin. There will be plenty of opportunity to get involved in this interactive webinar.

Booking information

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This webinar is free for CIH members and £20 + VAT for non members.

Please read the system requirement document to ensure that you have a compatabile computer or mobile device before registering your place.

Members: click on the book button and book your place using your CIH membership number and password.

Non-members: are you a non-member of CIH or is this your first time using the website to book an event? Click on book and you will then be asked to register your details in order for your booking to be processed. Please note that once you have registered you will not need to do this again, instead you will need to login using your username and password.

You will receive a joining email with a link prior to the webinar which will include details of how to join the webinar and how to register onto the webinar software. Please note you must register onto the webinar software in order to join the webinar.

If you have any problems, please contact membership.services@cih.org

Please note: delegates will be given the opportunity to verbally participate during the session. Please ensure that you are in a quiet, noise free environment, we also recommend using a Microphone and speaker USB headset. Please click on the system requirement document above for more information.



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