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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

What is digital switchover? How social housing providers will be affected and the opportunity it presents to improve property management and service

3 November 2020, virtual summit

About this Idea’s Lab and the benefits of attending

Before December 2025, the analogue telephone network will be switched off and upgraded to newer digital technology known as ‘voice over internet protocol’ (VoIP). Essentially internet connectivity will be enabled on every telephone line in the country.

The digital switchover has significant implications for how housing providers operate their services. All residents will be affected, and the digital switchover should be a key part of every housing providers digital agenda.

This free to attend Ideas Lab, hosted by Alertacall, explores the opportunities arising from digital switchover. It looks at how digital services can bring social housing into the digital age - helping to improve asset management, repairs performance and creating safer, smarter homes.

The switchover presents further challenges for those providers who have responsibility for sheltered, supported or other forms of housing where hard-wired alarms, warden intercom or dispersed alarms units are in place, as these may not work reliably post the switchover. Whereas alarm systems work purely on a reactive model, embracing recent innovations can offer you and your residents increased functionality and better outcomes, while also strengthening your entire digital strategy and creating efficiencies.

Importantly, there are likely to be major investment costs required and providers need to consider which elements may be fundable. Those attending will be able to access a free of charge consultation with independent revenue and funding specialists.

What you will learn

• Discover the implications for social housing providers and the steps you need to take now for the digital switchover.

• Gain insight into how transitioning to digital services not only improves resident satisfaction but also helps housing providers operate a more efficient housing service.

• Answer seven key questions to help define your digital vision and planning.

• Learn about how to design a cost-effective approach.

• Look at examples of digital switchover ready systems and how to successfully implement them - installing Wi-Fi networks, smoke alarm systems, portable touchscreens, video calls for door entry, IoT devices, and digitally enhanced daily contact and wearable 'alarm' tech.

About the speakers

Introduction- Martin Cutbill, director, Alertacall

Digital Switchover - what is it?- Rob Pickering, networking specialist and technology evangelist

What this means for social housing providers and how to plan for it- Jason Kingston, partner, Cube Thinking

An example digital switchover ready solution: Housing Proactive- James Batchelor, chief executive and founder, Alertacall


How to book

This Ideas Lab is free to attend, so simply register your place using our dedicated booking form.

When you register you will be sent a booking acknowledgement. This will be followed up with instructions on how to join the Ideas Lab.

Please do not share the link with your colleagues, it is unique to you.

If you have any questions, please contact or call 024 7685 1722

Please note, delegates will be able to ask questions and raise ideas during the session. Please ensure that you are in a quiet, noise-free environment; we recommend using a microphone and speaker headset.

Important information about the virtual platform

• Preferred device to use is a laptop or desktop computer. Mobile phones and tablets are also supported. We recommend booking a test session with our events team if you are using a device other than a laptop or desktop computer.

• Open Google Chrome or Firefox for PCs that use Windows or safari for Mac

• Only Windows 10 is supported

Check your system's compatibility with the virtual event platform here, as well as your microphone and camera settings before attending.

• Try to avoid an organisations portal where possible (e.g. Citrix, Cisco)

• Don't use a VPN if you can avoid it. Please refer to this article specifically about 'using VPNs to access Remo'

• Pop on to our test event so you can see what to expect. If this is your first time using Remo, you will need to set up an account. On the day please use the same email address and password to access the event.

You can view more detailed information about the technology requirements and what to expect from our virtual platform on our ‘HOW TO’ page.

Run your own Ideas Lab

In the current climate, hosting an Ideas Lab provides a highly effective platform for you to raise awareness of your offering and deliver information on best practice together with any partners/ customers in an engaging and interactive way.

It is a great way to get in front of your target audience and make contacts with potential customers and partners.

The CIH events team will support you to resource and run the event, so let us take the stress out of delivering your Ideas Lab, working with you to achieve your specific objectives.

For further information please email or download our media pack.


We are delighted to bring you a brand-new promotional branding product as part of our virtual summit, with opportunities to create sponsorship adverts, branding opportunities and host real-time networking.

For further information please download the media pack or email




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