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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Repairs and Maintenance Conference and Exhibition 2014

15-16 May 2014, Crowne Plaza, Nottingham

Kindly sponsored by

Repairs Infographic

About the event

CLICK HERE for an up to date programme

The Repairs and Maintenance conference and exhibition will return in 2014. This two-day event will provide practical advice and informative case studies to front line housing professionals involved in delivering a Repairs & Maintenance service. By attending this event you will keep you up to date with the latest hot topics, legislative procedures and new industry initiatives in the sector, highlighting new and more efficient working processes to help you provide an excellent and efficient service to both your organisation and customers. The event will provide innovative talks focusing on practical application, successes and challenges faced in the effective delivery of a repairs service. We will look into the importance of a repairs and maintenance service and delve into the CIH repairs charter exploring how we can improve the services offered in your organisation.

This year we have expert speakers discussing key and ground breaking issues around repairs and maintenance. We look at what more we can do to tackle fuel poverty and help the environment, a legal update with the recent changes to VAT and how different approaches to leadership and culture can make a strategic business impact on your repairs and maintenance service.


This two-day event will be as interactive as possible, offering delegates the perfect opportunity to receive the information they really need to take back to their organisation and make a difference. With 20 interactive breakout sessions and a networking forum there are lots more opportunities to discuss the burning issues that surround you in your day-to-day role. This year’s must-attend event will give you the opportunity to hear key developments in the area of Repairs & Maintenance to assist you through these challenging times and improve your skills whatever your role.

Interact and stay connected, follow us on #CIH_events and tweet using the hastag #CIHRepairs

Speaker Interviews
Andrew Millross, Partner, Anthony Collins Solicitors LLP
Jane Nelson, Executive Director, MEARS

Value for money and benefits of attending

The later start on day one allows delegates to travel to the event off-peak and save on accommodation costs the night before. The event provides not only 4 hours per day of CPD learning and development opportunities if you are a CIH member, but also access to excellent high profile speakers and fantastic networking opportunities.

  • Discuss and network with fellow housing professionals, sharing ideas and information on the practical ways forward
  • Hear directly from leading experts and pilot organisations about the latest policy information and good practice findings
  • Explore practical approaches for improvement
  • Look into working together to develop new approaches to a value for money repairs service
  • Hear latest Government policy articulated and clarified
  • Discuss how your organisation can respond and address the current challenges we face
  • Keep up to date with , sustainability, procurement and recent case law
  • Receive practical advice around delivering an effective repairs and maintenance service giving you the opportunity to investigate possible areas for improvement
  • Remain up to date with current advancments in policy and practice
  • Engage with high profile speakers, government representatives, specialists and practitioners
  • Receive relevant and up to date information to take you forward in your day to day role
  • Participate and discuss your issues in lively and interactive workshops

Who should attend

The conference is aimed at those who have a responsibility for delivering a frontline repairs or maintenance service, including Property Managers, Heads of Service, Technical Services Managers, Maintenance Managers, Housing Managers and Team Leaders and frontline, retrofit and procurement staff.

Exhibition & sponsorship


An exhibition will run alongside the event providing an excellent opportunity for your organisation to be represented and to promote your products and services. Refreshments will be served in the exhibition area to give you high visibility and maximum exposure during the two days. The conference offers a variety of sponsorship opportunities to help create a lasting impression.

If you are interested in sponsorship or exhibition opportunities for this event please contact Dale Smith on who will find an opportunity that fits your branding and organisational strategy.

Accommodation & Facilities

Crowne Plaza, Nottingham
Wollaton Street, Nottingham, NG1 5RH
0871 942 9161

This AA four star hotel situated in the heart of Nottingham offers an outstanding range of purpose built conference, banqueting, meeting and reception rooms.
Located just minutes from M1/A1, it's close to Nottingham's main attractions.

Booking Information

For more information on packages and prices please click here 

To download a booking form click here and return to or by fax on 02476 421973.

Are you a member of CIH or have you already registered and therefore received your log in details?
Click on Login to book
Enter your username and password to book online
(please note if you have mis-placed your password there will be an option to ask for it to be emailed to you.)

Are you a non-member of CIH or is this your first time using the website to book an event?
Click on book
You will then be asked to register your details in order for your booking to be processed. Please note once you have registered you wont have to do it again, instead you will only have to log in via your username and password to book online.

If you experience at any time difficulties booking online please call us on 02476 851722 and we will be happy to help.

When making a booking the booker will be asked if they are paying as an individual or as part of an organisation. If paying as part as an organisation credit/debit card payments can be taken online at the time of booking or the booker can select to be invoiced after the online booking. If the booker selects to be invoiced the booked will receive an invoice for payment after the online booking is completed, please note all invoices must be fully paid before the event takes place. If paying as an individual please note a full payment of the total amount by credit/ debit card is required at the time of booking.

Please read our terms and conditions before making your booking

Joining Instructions

To download your joining instructions, please click the following link

Joining Instructions - Information Pack

The CIH contact at the event will be Becky Ibbertson. She will be available at the registration desk throughout the event to help with any enquiries or problems.

Please contact us on 02476 851 722 or email if you have any enquiries.



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