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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Owning your future - building your rapport to nurture relationships

28 August 2020 - Webinar

About the event

Presentation Style:  Presenatation and Q&A session.

Time: 10:30 - 12:00 (Bookings will close 1hr prior to broadcasting)

Speaker: Natalie Keating, Chief Executive Officer, The Better Health Generation UK

Chair: Jill Allcoat, Regional Manager, CIH

Benefits of attending

Building rapport with staff and getting to know your team is an effective way of building relationships and achieving results quickly, however a leader’s role isn’t to be everyone’s best friend, but to lead in a way that inspires trust and confidence.

This session looks at how we can build rapport whilst in a leadership position both internally and externally. Building rapport with your colleagues and partners is part of your ongoing leadership journey, and we will address key themes to support you to further flourish within your current role and prepare you for leadership challenges in the future.

CEO of The Better Health Generation UK, Natalie Keating will discuss her experiences of building rapport from a career that has spanned more than 22 years in the Health, Education, Employability and Skills sectors.

Natalie has held several executive leadership roles with responsibilities, including operational and contract management, business growth, compliance assurance and procurement, finance, and quality assurance. Natalie currently sits on the Merlin Advisory Board, is a member of the Employment Related Services Association (ERSA) and a fellow member of the Institute of Employability Professionals (IEP), alongside being a qualified lecturer holding management and CIPD registration.


Booking information

The webinar is FREE to attend for members and £20 + Vat for non-members.

Members: Click on the book button and book your place using your CIH membership number and password.

Non-members: Are you a non-member of CIH or is this your first time using the website to book an event? Click on book and you will then be asked to register your details in order for booking to be processed. Please note that once your have registered you will not need to do this again, instead you will need to login using our username and password.

You will receive joining instructions a week prior to the webinar which will include details of how to join the webinar and how to register onto the webinar software. Please note you must register onto the webinar software in order to join the webinar.

If you have any problems, please contact

Please note: Delegates will be given the opportunity to verbally participate during the session. Please ensure that you are in a quiet, noise free environment, we also recommend using a microphone and speaker USB headset. Please click on the system requirement document for more information



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