The new regulatory environment

About the event

With the new regulatory reforms now in place is your organisation up to standard? With a greater focus on economic standards organisations need to ensure value for money across the organisation and a focus on how their assets are used. The HCA now has a reduced role in relation to consumer standards and no role in monitoring how providers are performing against these standards.

The event will analyse the importance of governing boards in taking over this role and demonstrate how organisations can ensure their boards have the right tools to effectively monitor the performance of the organisation. Within the regulatory framework there is an expectation that alongside good governance tenants will play an enhanced role in monitoring, assessing and scrutinising the quality of services. Discover what mechanisms one organisation already has in place and how similar mechanisms can be used in your organisation. When services do fail learn how encouraging complaints can help drive improvement within your organisation.

In the absence of proactive monitoring of services by the regulator providers will need their own data on their tenants needs and priorities. Speakers will examine how those participating in governance and tenant scrutiny can use the data to make informed judgements about the organisations performance.

This event will bring delegates up to date with the reforms and ensure they are aware of what changes need to take place. Expert speakers will share how their organisations are already complying with the regulations, offering best practice examples for delegates to take back to their own organisation. Discover how to take an organisation wide approach to offering an efficient and customer focussed service through economic and consumer performance assessment.

To read an interview with Sam McGrady, Deputy Chief Executive, Housemark about her session at this event click here

Benefits of attending

• Receive up to date information on the regulatory reforms from the HCA.

• Gain an understanding of value for money that is based on how housing providers are using their resources to best meet their organisation’s objectives.

• Measure your organisation against the economic and consumer standards put in place by the new regulation.

• Listen to leading housing professionals and practitioners on the latest information & identify good practice in this area

• Receive a full and concise debrief summary report

• An excellent opportunity to network with fellow housing professionals and be involved in interactive discussions

Who should attend

Booking information

Delegate Price:

• Discounted CIH Member Rate £230 + VAT

• Delegate Rate £260 + VAT

• CIH Student Rate* £75 + VAT

* the delegate must be a CIH student with current CIH membership

Special offer: Book 2 delegates and send a third delegate for half price (all 3 bookings must be received together)

To book please click here and return to us at events@cih.org or by fax on 02476 421973.

The delegate price includes a comprehensive delegate pack, all refreshments and lunch. You can earn up to 4 hours towards your CIH Continuing Professional Development.

Please read our terms and conditions before making your booking.

Please contact us on 02476 851 722 or events@cih.org if you have any enquiries

Joining Instructions

To download your joining instructions, please click the following link

Joining Instructions - Information Pack

The CIH contact at the event will be Amanda Thurlow. She will be available at the registration desk throughout the event to help with any enquiries or problems.

Please contact us on 02476 851 722 or events@cih.org if you have any enquiries