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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Think Tank: Tenant Engagement

14 March 2019, Middlesbrough

About the event

There has been a lot of discussion for some time now about tenant engagement and how landlords interact with their customers, listen to their concerns and ensure their views help shape service delivery.

This event will give you an opportunity to hear from two different landlords in the region about how they’ve developed their approach to tenant engagement and this could be applied to other organisations.


Thirteen Group, 2 Hudson Quay, Windward Way, Middlesbrough, TS2 1QG
For satnavs, use TS3 6RT
View a map of how to get to Hudson Quay.

12.30pm Arrival and registration
12.35 - 1.00pm Lunch
1.00 - 2.45pm Speaker presentations
2.45 - 3.00pm Q&A session
3.00pm CIH update and close

Target audience

  • Front-line officers, managers, heads of service
  • Any housing professionals with an interest in tenant engagement and what the direction of travel is

Booking information

This event is free to attend for CIH members and £40.00 + VAT for non-members.

Non CIH members, please note if you cancel within 3 days of the event or do not attend you will be charged the full fee.

Members - Click on the book button and book your place using your CIH membership number and password.

Non-members - Are you a non-member of CIH or is this your first time using the website to book an event?

Click on book, you will then be asked to register your details in order for your booking to be processed. Please note once you have registered you will not need to do this again, instead you will need to log in via your username and password.

Alternatively contact quoting re: RENE140319.



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