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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

TAI 2020 Virtual Summit - Exploring our new normal

22 - 24 September 2020, virtual summit


Book your place today



About the event

This year has forced us to overcome and address many challenges, but some are still there, having a profound impact on our society. Thousands don’t have a safe place to call home due to a shortage of social housing, a lack of the right support to maintain tenancies and a welfare system that leaves significant gaps in the protection offered. We need more social and affordable homes to meet everyone’s housing needs, but how can we bring balance back to our broken housing system and adapt to the new normal brought on by COVID-19? TAI 2020 will take a look at how together, we can restore balance, ensuring that regardless of what people’s aspirations may be, everyone can find themselves a high quality, affordable home, connected to their communities and the services that matter most to them. We’ll explore new ways of working, new approaches to housing and what we’ve learned together from the challenges we’ve faced during the coronavirus pandemic.

You’ll find sessions covering housing practice - from the latest in cutting-edge housing development to growing the voice of tenants at the centre of the sector’s work. TAI 2020 is a crucial opportunity for all housing professionals to bring together their expertise, insight and innovation to explore how we deliver a better housing future for Wales.

A new virtual experience

To ensure the safety of delegates, sponsors, speakers and colleagues, we’ve taken the decision to move TAI 2020 and all other face-to-face events we had scheduled for the remainder of the year online, to our new virtual platform.

To accommodate the exceptional speakers and sessions we had organised for our face-to-face event, we will also be extending the event by a day to run 22, 23 and 24 September 2020. A full revised programme will be made available shortly.

Our exciting new online platform gives you lots of opportunities to participate; to listen, question, share, learn and real-time network with speakers and fellow professionals.

Over three days, you’ll be able to select the sessions you want to attend from our packed agenda as no two sessions run simultaneously, so you can make the most of your time. Every session will begin with dedicated networking time, allowing you to live chat with colleagues from across the Welsh housing sector.You’ll also have the opportunity to network and collaborate in our networking lounge to share best practice with other attendees, or pop over to our sponsors’ lounges to hear first-hand from a range of suppliers on solutions and products to meet your needs.

Please note: the event platform is not compatible with a Surface pro. We cannot guarantee full functionality on an ipad, please contact us if you’d like a test run through

Please view the top tips to make sure you are prepared in advance of the event at the bottom of this page

Booking information

Standard rate - £275 +VAT

CIH member rate - £175 +VAT

CIH Cymru partners will receive 5% discount

* All rates are subject to VAT of 20% 

Delegates who have already booked for the 2020 conference will have their places automatically transferred to the virtual event. Refunds for the balance of the fee will be processed by the events team.

Delegates wishing to make a new booking can click the 'book your place' button.

Please see our full terms and conditions before making your booking.

If you have any questions, please contact or call 024 7685 1722.

Events and sponsorship

Our exciting new virtual platform gives you a fantastic opportunity to promote your brand. You can download our sponsorship pack here.

Alternatively, please contact Lisa Haddon - or Kirsty Bates – if you have any questions.

Top tips to do in advance of the event

1. Please use a laptop or desktop computer. Unfortunately we can’t guarantee the full functionality of the platform on other devices and tablets are not supported.

2. Open Google Chrome or Firefox for PCs that use Windows or safari for Mac.

3. If this is your first time using Remo, you will need to set up an account. Simply copy and paste this link into one of the supported browsers mentioned above - On the day please use the same email address and password to access.

4. In advance of the event pop on to our test event so you can see what to expect. To join the test, copy and paste this link into one of the supported browsers -

5. Because the platform uses real time video chat you may experience some feedback. To avoid this please use headphones.

For more information about how to use the event platform, build your profile and get the most out of networking view our ‘how to’ page.



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