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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Preparing for Universal Credit, full service roll-out in Leicester City: A co-ordinated approach

10 May 2018, webinar

About the event

Universal Credit Event

Webinar style: technical update, delegates will be encouraged to contribute and engage during the live session verbally or via chat.

Time: 11.00am - 12.00pm

Speakers: Jennifer Kenderdine, partnership manager, Leicestershire Department for Works and Pensions and Karen Wenlock, revenues and benefits manager, Leicester City Council

Chair: David Pipe, policy and practice officer, Chartered Institute of Housing

Benefits of attending

This is a mini series is aimed at professionals involved in strategic housing issues and those providing specialist, benefit, welfare advice or income collection services to residents.

As Universal Credit roll out gathers pace, within the region, this two part webinar will cover some of the key developments of Universal Credit within the region.
This series will be a great opportunity to learn from leading experts, registered providers and agencies within the region.  It will also provide a useful arena to raise important issues for CIH to take forward and influence and shape welfare and housing policies within the region.

This event page is for Part 2: Preparing for Universal Credit, full service roll-out in Leicester City – ‘A co-ordinated approach’

This webinar will focus on the following:

  • the ‘Customer Journey’ for Universal Credit claimants
  • a demonstration of the landlord portal by DWP job centre in Leicester
  • best practice through a co-ordinated approach between DWP and Leicester City Council, in preparation for full service roll out in June 2018

Click here>> to register your place on Part 1 (03 May, 3.00pm-4.00pm)

Booking information

This webinar is free for CIH members and £20 + VAT for non members.

Please read the system requirement document to ensure that you have a compatabile computer or mobile device before registering your place.

Members: click on the book button and book your place using your CIH membership number and password.

Non-members: are you a non-member of CIH or is this your first time using the website to book an event? Click on book and you will then be asked to register your details in order for your booking to be processed. Please note that once you have registered you will not need to do this again, instead you will need to login using your username and password.

You will receive a joining email with a link prior to the webinar which will include details of how to join the webinar and how to register onto the webinar software. Please note you must register onto the webinar software in order to join the webinar.

If you have any problems, please contact

Please note: delegates will be given the opportunity to verbally participate during the session. Please ensure that you are in a quiet, noise free environment, we also recommend using a Microphone and speaker USB headset. Please click on the system requirement document above for more information.



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