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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Game-changing pilots, transforming lives


22 November 2017, webinar

About the event


Time:
2.00pm-3.00pm

Speakers: John Wade, director of strategy, Bromford and Carole Clark, head of insight, Bromford

Chair: Steve Hayes, communications manager, Chartered Institute of Housing

What will you learn?

It’s vital that we develop innovative ways of working so that we can not only continue to support our most vulnerable citizens; but that we also create sustainable solutions to some of the UK’s most pressing challenges.

As part of the evolution of the Bromford Deal our operational teams and Innovation Lab piloted and evaluated a number of new services that aimed to help customers to build resilience, take control of their lives and ultimately achieve what they want out of life.

The results of these pilots were startling. So much so that we have taken the learning and we are now mobilising our operations to deliver an entirely different customer offer.

The innovative approach and rigorous evidence-based research demonstrated through the service offer pilots has enabled Bromford to completely transform our everyday conversations with customers… resulting in the introduction of our localities approach and the creation of a new role, the neighbourhood coach.

Despite being in its infancy, we are already seeing evidence that this proactive coaching relationship is opening up a world of possibilities for our customers and truly changing their lives.

Get a taster of our webinar on the 22 November from John Wade, director of strategy at Bromford in his blog.

Booking information

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This webinar is free to attend for members and £20 + VAT for non-members.

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