Image Promo description

Register to use our site and access free newsletters, book events and lots more.

You don't have to be a member to use our site. Already registered? Login here

Become a member today

The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Game-changing pilots, transforming lives

22 November 2017, webinar

About the event


Speakers: John Wade, director of strategy, Bromford and Carole Clark, head of insight, Bromford

Chair: Steve Hayes, communications manager, Chartered Institute of Housing

What will you learn?

It’s vital that we develop innovative ways of working so that we can not only continue to support our most vulnerable citizens; but that we also create sustainable solutions to some of the UK’s most pressing challenges.

As part of the evolution of the Bromford Deal our operational teams and Innovation Lab piloted and evaluated a number of new services that aimed to help customers to build resilience, take control of their lives and ultimately achieve what they want out of life.

The results of these pilots were startling. So much so that we have taken the learning and we are now mobilising our operations to deliver an entirely different customer offer.

The innovative approach and rigorous evidence-based research demonstrated through the service offer pilots has enabled Bromford to completely transform our everyday conversations with customers… resulting in the introduction of our localities approach and the creation of a new role, the neighbourhood coach.

Despite being in its infancy, we are already seeing evidence that this proactive coaching relationship is opening up a world of possibilities for our customers and truly changing their lives.

Get a taster of our webinar on the 22 November from John Wade, director of strategy at Bromford in his blog.

Booking information

Join today

This webinar is free to attend for members and £20 + VAT for non-members.

Members: Click on the book button and book your place using your CIH membership number and password.

Non-members: Are you a non-member of CIH or is this your first time using the website to book an event? Click on book and you will then be asked to register your details in order for your booking to be processed. Please note that once you have registered you will not need to do this again, instead you will need to login using your username and password.

You will receive joining instructions prior to the webinar which will include details of how to join the webinar and how to register onto the webinar software. Please note you must register onto the webinar software in order to join the webinar.

If you have any problems, please contact



Learn something new with CIH housing academy

Qualifications, training and CPD from CIH housing academy - the home for housing knowledge and skills.

Find out more


The new housing apprenticeships

With a century of experience equipping housing professionals with the skills they need to do the brilliant work they do, we can help you make the most of the new housing apprenticeships – whatever stage of the journey you are at.