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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Going digital


7 September, London

About the event

As housing association budgets continue to feel the pinch, landlords are looking at innovative ways to create much needed cost savings. One approach is to shift tenants towards online transactions, aligning themselves with the Government's Digital by Default agenda, while ensuring that tenants are digitally engaged.

In response to the changes in welfare reform, Halton Housing Trust (HHT) established the Digital First initiative. Their CEO, Nick Atkin and his team embarked on a radical realignment of the trust which aimed to shift the focus of their work from face-to face contact centres to digital means so that changes associated with welfare reform had a net nil impact on both the trust and their customers so that the trust can focus their resources on those customers that need the most support.


Following Nick's presentation you’ll have the opportunity to take part in an open discussion with other delegates. The evening will end with drinks and networking where you can continue to discuss and debate with fellow professionals.

Why should you attend?

Nick Atkin will talk about:

  • The drivers for delivering services digitally
  • Getting buy in from staff, board and customers
  • The Halton journey – where are we now and what is next

You will also hear about the experience's of the 'Digital first iniative' and will have the opportunity to explore what went well and lesson's learned.

Hear from our specialist speaker

Speaker: Nick Atkin, group chief executive, Halton Housing Trust

Nick has driven the transformational change of Halton Housing Trust to enable it to be best placed to meet the future opportunities and challenges the housing sector faces.

Included in the top 20 most influential people in housing, he is a keen advocate of innovation. He uses digital as an enabler to drive fundamental change in how businesses operate.

Nick has been paperless for the last 15 years and introduced a fully flexible/ remote working approach which has driven down operating costs. He has led the move for 90% of trust customer led transactions to be online self-service by 2018, driven by the introduction of universal credit and the ‘housing graph of doom.’

He writes regularly for Inside Housing as one of their IH50 columnists and tweets on a regular basis(@nickatkin_hht).

Timings and location

Delegate registration: 17.00-17.30

Presentation: 17.30 – 19.00

CIH, 7th Floor, 236 Gray's Inn Road, London, WC1X 8HB

Booking information

Booking online is really easy. Just click the ‘Book’ button at the top or bottom of this page. Then fill in your details.

Alternatively, you can download a booking form and return to regions@cih.org.

CIH member rate: free

Non-member rate: £25 + VAT

Please read our terms and conditions before making your booking. For more information please contact us on 024 7685 1786 or email regions@cih.org



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