Housing Management Event
Sponsored by
Improving Services to Deliver Excellence

21 January 2010 - London - Booking code: 15001
28 January 2010 - Manchester - Booking code: 15006

Featuring Jan Luba QC, Garden Court Chambers

• About the event
• Benefits of attending
• Who should attend
• Programme
• Exhibition and Sponsorship Opportunities
• Prices
• Booking

About the Event

With over 2.5 million council tenants in England, the provision of good quality housing management services is key to the delivery of efficient services. This is a one day event aimed at housing professionals involved in providing a Housing Management service.

The key objective is to update delegates with the latest developments affecting the day to day work of housing management services along with those which need to be considered when developing policies and procedures for the future.

This event will allow delegates to hear examples of best practice initiatives relating to issues such as dealing with anti-social behaviour, financial inclusion and neighbourhood management, as well as providing delegates with the opportunity to improve their personal management skills.

Through a combination of enlightening plenary sessions and a variety of specialist workshops, delegates are encouraged to participate in interactive discussions, and raise their questions and concerns to the experts.

Your Legal Questions Answered

This is your opportunity to quiz the panel of legal experts!

Submit any of your Housing Law questions prior to the conference and Jan Luba QC along with leading housing law specialists will answer as many as possible on the day. Questions can be submitted by email anytime before Friday 15th January 2010, please send them to events@cih.org.

Benefits of attending this event

• Receive up to date information on key Housing Management issues and what it means for you in your day to day role
• Make the most of the opportunity to put your questions to a panel of legal experts and remain up-to-date with Housing Management law
• Hear about the latest developments relating to the Tenant Services Authority
• Learn about the implications of short notice inspections on housing management services
• Participate in discussion with the panel to clarify your concerns in this field
• An excellent opportunity to network with fellow housing professionals and be involved in interactive discussions
• Learn from credible and influential high profile speakers, leading housing professionals and practitioners
• You can earn up to four hours towards your CIH Continuing Professional Development

Who Should Attend:

This conference is aimed at anybody with an involvement in providing a Housing Management service and this includes both new and established housing staff. It will be of particular benefit to those working on the front-line dealing with tenant queries.

Programme will include:

Draft Programme

Time	Details
09.15	Registration, Refreshments & Exhibition viewing
9.45	Chair’s Welcome Jan Taranczuk, Pinnacle PSG
9.50	The Tenant Services Authority - One Year On Debbie Lambert, Tenant Services Authority (London) Lesley Barnard, Tenant Services Authority (Manchester)
10.20	Housing Management Law Update and Your Legal Questions Answered Jan Luba QC, Garden Court Chambers Helen Tucker, Anthony Collins Solicitors LLP (Manchester only) Gail Sykes, Buckles Solicitors LLP Graham Cooper, Greenwoods Solicitors LLP
11.20	Refreshments & Exhibition viewing
11.40	Workshops
A1	Financial Inclusion and early intervention Paul O’Connor, CIH & Joy Baker, Walsall Housing Group
A2	Tackling Anti-Social Behaviour & Mental Health Causes David Saxon, Hackney Homes Dot Pawlowski, Shoosmiths
A3	Management of Rent Arrears and Possession Roger Barton, CIH Trainer
A4	Creating Value in Social Housing John Gibson, Pinnacle PSG (London only) Roger O’Sullivan, Pinnacle PSG (Manchester only)
A5	Engaging Young People as Tenants and in the Community Lynn Hanson, Whitefriars
12.40	Lunch & Exhibition Viewing
13.40	Short Notice Inspections - Implications for Housing Management Bernadette Fry, Audit commission (London only) Riza Yassin, Audit Commission (Manchester only)
14.10	Delivering Excellence through Customer Service Helena Moore, Bromford Group
14.50	Refreshments & Exhibition viewing
15.10	Workshops (morning sessions repeated)
16.10	Event Closes

* programmes may be subject to minor change

• Download draft London programme (PDF: 26 kb)
• Download draft Manchester programme (PDF: 26 kb)

Exhibition and Sponsorship Opportunities

With such a wide range of delegates attending, this will be an excellent opportunity for your organisation to be represented and to promote your products and services to both senior and front line staff. Exhibition stands will be located in the refreshments and lunch area, giving you high visibility and maximum exposure to delegates throughout the day. The conference offers a number of different sponsorship and exhibiting opportunities to help you create a lasting impression on all delegates.

If you are interested in exhibition or sponsorship opportunities at this event please contact Jodie Willis or Joanna Rogers on 024 7685 1722 or email jodie.willis@cih.org.

Download the Exhibition and Sponsorship Prospectus (PDF: 151 kb)

Prices and Booking

Venue	Date	Booking Code	Price
London	21 January 2010	15001	*£261 / £293 / **£68 +VAT
Manchester	28 January 2010	15006	*£261 / £293 / **£68 +VAT

Delegate Price:

*Discounted CIH Member Rate £261 +VAT | Delegate Rate £293 +VAT | **CIH Student Rate £68 +VAT

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* Discounted CIH Member Rate applies to members who have chosen the Training and Events Flexible Benefits Package

** CIH Student Rate, the delegate must be a CIH student with current membership

The delegate price includes a comprehensive delegate pack, all refreshments and lunch. You can earn up to 4 hours towards your CIH Continuing Professional Development

All prices are subject to VAT

Special Offers

Book 2 delegates and send a third delegate for half price (all 3 bookings must be received together)

To Make a Booking

You can book your place on this conference in one of the following ways:

• Use our online booking form (Booking Codes: London-15001 / Manchester-15006)
• Or download a booking form (PDF: 50 kb)
  and return to

  CIH Training & Conferences,
  Octavia House,
  Westwood Way,
  Coventry CV4 8JP
  
  Tel: 024 7685 1772
  Fax: 024 7642 1973
  E-mail: events@cih.org

Booking Information

• Please do not send any payment with this booking - you will be invoiced after the event.
• If you cancel a booking more than 10 working days before the event, you will be charged a £50 administration fee per booking. If you cancel within 10 working days you will be charged the full fee.
• If you downgrade your booking from Residential Plus to Residential or Day Delegate or from Residential to Day Delegate within 10 working days of the event you will be charged your original booking fee.
• If, at the time of booking, you do not know the names of delegates, please let us have names no later than two weeks before the event.
• If you are booking two delegates and sending a third delegate for half price, you need to send all three bookings together on the same form to qualify for this offer.
• Please note that the CIH cannot guarantee that delegates’ names will be printed on the delegate list and a badge will be produced, if bookings are received within 10 working days of an event.
• Please keep a printout of this form for your records, if possible.
• This booking is subject to the usual CIH Terms & Conditions.

Limitation of Liability

The Chartered Institute of Housing (CIH) accepts responsibility for accident, injury or loss suffered whilst attending one of our events only if it is directly due to negligence on our part. Delegates are responsible for taking care of their own property. CIH accepts no responsibility for any loss incurred whilst using material or information gained at one of our events.

Cancellation of Events

CIH may have to cancel an event. In this case we will return any payments received in advance. We will not refund any other costs you may incur as a result of this cancellation.

Copyright

The copyright of all conference material rests with the CIH or with the speaker.

Data Protection Act 1998

When you make a booking your contact details will be stored on our database. We will use this data for the purposes of processing your booking and to contact you in the future with information about other CIH events and products that may be of interest to you. If you would prefer not to be informed of CIH products you can opt out when you make your booking.