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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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Excellence in Scrutiny Award sponsored by Scottish Government

This award is aimed at landlords who can show excellence in how they have worked collaboratively with their tenants to analyse and interpret performance information in line with the requirements of the Scottish Social Housing Charter and how this has led to positive outcomes for tenants.

The award is for landlords and their tenants who are working in partnership to embed scrutiny across a range of service provision. Submissions should therefore focus on how the following criteria have been met using evidence from one or more performance area which has been scrutinised:

- How the scrutiny process has or is being developed in partnership with tenants

- How scrutiny has achieved improvements in services and delivered good outcomes for tenants

- How key challenges have been identified and how these have been overcome

- How scrutiny has or is being embedded into performance management arrangements

Who is eligible?

The award is open to all registered social landlords, local authorities and their tenants in Scotland who have developed (or are developing) excellence in their scrutiny activities.

How to apply

To nominate you will be asked to complete an on-line submission form. This should not exceed a maximum of 2000 words structured around the criteria. Other supporting documents such as key reports may also be submitted as appendices but these should be limited to a maximum of two for each of the criteria. The submission will provide the basis for both short-listing and the final decision on the winning entry.


The award winner will be announced at the CIH Scotland Excellence Awards Dinner on Friday 11 November at the Glasgow City Hotel. The winner will receive a commemorative trophy.

This award is kindly sponsored by Scottish Government

As scrutiny activity is relatively new to Scotland, it is important to recognise, and share knowledge of, the new and innovative systems that landlords and tenants have developed to achieve excellence in their scrutiny activities. The Scottish Government’s Housing Policy Services Unit is delighted to support these developments by sponsoring the inaugural Excellence in Scrutiny Award.

This award is aimed at landlords and their tenants who by collaborative working can demonstrate excellence in their scrutiny activities.

The judges will be looking to see how scrutiny has been embedded into landlords’ performance management arrangements and the positive outcomes this has achieved for their tenants in line with the requirements of the Scottish Social Housing Charter.


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