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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Excellence in Scrutiny Award sponsored by The Scottish Government

The finalist are:

"The Scrutineers" - Irvine Housing Association

"Trust Customer Panel" - Trust Housing Association

"Link's Tenant Scrutiny Panel" - Link Housing Association

"Tenant Scrutiny in East Ayrshire" - East Ayrshire Council


This award is aimed at landlords who can show excellence in how they have worked collaboratively with their tenants to analyse and interpret performance information in line with the requirements of the Scottish Social Housing Charter and how this has led to positive outcomes for tenants.

The award is for landlords and their tenants who are working in partnership to embed scrutiny across a range of service provision. Submissions should therefore focus on how the following criteria have been met using evidence from one or more performance area which has been scrutinised:

- How the scrutiny process has or is being developed in partnership with tenants

- How scrutiny has achieved improvements in services and delivered good outcomes for tenants

- How key challenges have been identified and how these have been overcome

- How scrutiny has or is being embedded into performance management arrangements

The award winner will be announced at the CIH Scotland Excellence Awards Dinner on Friday 11 November at the Double Tree by Hilton Hotel, Glasgow Central (formerly Glasgow City Hotel). The winner will receive a commemorative trophy.

This award is kindly sponsored by The Scottish Government

As scrutiny activity is relatively new to Scotland, it is important to recognise, and share knowledge of, the new and innovative systems that landlords and tenants have developed to achieve excellence in their scrutiny activities. The Scottish Government’s Housing Policy Services Unit is delighted to support these developments by sponsoring the inaugural Excellence in Scrutiny Award.

This award is aimed at landlords and their tenants who by collaborative working can demonstrate excellence in their scrutiny activities.

The judges will be looking to see how scrutiny has been embedded into landlords’ performance management arrangements and the positive outcomes this has achieved for their tenants in line with the requirements of the Scottish Social Housing Charter.


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