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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Getting the basics right

Working in housing is more pressured and challenging than ever. Organisations across the country have told us they wanted robust, up-to-the-minute training for their front line professionals, so we've introduced a brand new training package called Getting the basics right.

It's a four-day course which will give your staff the latest training across a range of core areas of housing practice:

  • Introduction to housing
  • Rent arrears and fixed-term tenancies
  • Introduction to anti-social behaviour (ASB)
  • Customer service excellence

This in-house training programme costs £6,000+VAT and up to 15 staff can attend.

For more information download our Getting the basics right leaflet, email or call 024 7685 1789.



The CIH webinar series covers a variety of topics - ranging from practical housing management sessions and high-level policy discussions to webinars designed to support your professional development. Free for members and just £20+VAT for non-members, they're a great way to boost your knowledge and skills.

View upcoming webinars


How to briefings

How to briefings are concise and practically focused guides for housing practitioners.

Our latest briefing covers How to develop homelessness prevention solutions.