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Financial Inclusion
Good Practice Briefing 31 - Financial Inclusion
All housing organisations have a vital role to play in breaking the cycle and tackling the causes of financial exclusion within their communities. Housing organisations are acknowledged by the Treasury's Financial Inclusion Taskforce as 'trusted intermediaries'. The established relationship between landlord, tenant, and community provides avenues through which financial inclusion and financial capability services can be delivered.
Published November2006   order
Digital Switchover
Good Practice Briefing Special Edition - Digital Switchover
This FREE briefing sets out the implications of the digital switchover for the housing sector, giving clear and objective advice on the options available. It is aimed at housing professionals who are responsible for the management, procurement and maintenance of properties and is particularly relevant for staff who are responsible for properties that have communal TV systems. The Briefing may also be of interest to residents and residents' groups who want to raise the issues discussed with their landlord or managing agent.
Published August 2005   download
Anti-Social Behaviour
Good Practice Briefing 30 - Anti-Social Behaviour
Tackling anti-social behaviour remains high on national and local agendas. This Briefing summarises new initiatives and legislative powers, and looks at new and existing tools of the trade for tackling anti-social behaviour. It also explores issues around partnership working, information sharing, and support for victims and witnesses. The Briefing also focuses on specific areas associated with anti-social behaviour, including drug misuse and young people.
Published May 2005   order
Health and Housing
Good Practice Briefing 29 - Health and Housing
This Briefing sets out the policy context and focuses on areas of commonality of purpose and the gains from joint working - the health and housing dividend. Drawing on examples of innovation in approach and good practice, the Briefing investigates areas such as strategic planning, assistive technology, housing conditions and health inequalities, safety, security and well-being, housing choices and diversity.
Published October 2004   order
Turning Empty Properties into Homes
Good Practice Briefing 28 - Turning Empty Properties into Homes
This Briefing encourages landlords to take a proactive approach to securing the reuse of empty properties. It sets the context of empty property activity in each country of the UK and considers the essential elements of developing an effective empty property strategy. The main emphasis of the Briefing is on the practical aspects of turning empty properties into homes, considering the variety of tools available to achieve this, and how to work in partnership with interested parties, particularly with private owners.
Published May 2004   order
Innovation in Resident Involvement
Good Practice Briefing 27 - Innovation in Resident Involvement
Innovation into Action (IiA) is a grant programme that funds projects to develop new ways to involve residents in managing their homes. This Briefing highlights IiA case studies and disseminates some of the lessons learnt in developing the projects. It also considers the links that tenant involvement makes with the wider policy context and other sources of funding available.
Published December 2003   order
Equality and Diversity
Good Practice Briefing 26 - Equality and Diversity
Valuing diversity is an important process which can bring about a number of benefits for housing organisations. The Briefing focuses on service delivery, customer care and internal issues of staffing and employment.

Published June 2003   order
Supporting People
Good Practice Briefing 25 - Supporting People
Bringing together and summarising some of the key publications and guidance on Supporting People, this Briefing will be of interest to supported housing staff and general housing staff who want to know what Supporting People is about. It provides good practice examples and key reference sources for further information, publications and guidance.

Published February 2003   order
Strategic Approaches to Homelessness
Good Practice Briefing 24 - Strategic Approaches To Homelessness
New and forthcoming legislation means significant changes in the way authorities tackle homelessness. Targets for the reducing the number of people sleeping rough and the number of homeless families in B & B accommodation have been set, while the priority need groups owed a full housing duty have been expanded. The Briefing provides good practice examples alongside checklists for action and is aimed at both frontline staff and policymakers.

Published December 2002   order
Crime, Disorder and Anti-Social Behaviour
Good Practice Briefing 23 - Crime, Disorder and Anti-Social Behaviour
Tackling anti-social behaviour effectively is high on everyone's agenda. Recognising that anti-social behaviour is not a housing management issue alone, the Briefing illustrates where strategic partnerships are working positively, and highlights the tools and powers available to landlords.

Published June 2002   order
Repairs and Maintenance
Good Practice Briefing 22 - Repairs and Maintenance
Targeted as a particular area of poor performance by the Housing Inspectorate, the Repairs and Maintenance Briefing highlights good practice in areas where weaknesses have been revealed, including competition in the procurement of services, partnering, developing a strategic focus for the repairs service and developing customer focused service standards.

Published November 2001   order
Managing Rent Arrears
Good Practice Briefing 21 - Managing Rent Arrears
Considering the practical issues of preventing and managing rent arrears and highlighting good and innovative practice in this area along with checklists for action, this Briefing will be of interest to front line staff responsible for rent arrears recovery, management staff and policy makers.

Published June 2001   order
Sustainable Lettings
Good Practice Briefing 20 - Sustainable Lettings
This Briefing is a practical guide which focuses on good and innovative practice in this area along with checklists for action. It considers strategic approaches to lettings, supporting and sustaining communities, enhancing choice and issues surrounding low demand. It will be of interest to both front-line staff and policy makers.

Published February 2001   order
Managing Tenancies from beginning to end
Good Practice Briefing 18 - Managing Tenancies from beginning to end
Covering the most common events encountered in tenancy management, this Briefing starts with pre-tenancy counselling and continues to the tenancy's ending. The Briefing covers legal aspects, tenancy records, confidentiality and the importance of working closely with tenants.

Published June 2000   order
Best Value for Housing Staff
Good Practice Briefing 17 - Best Value for Housing Staff
Focusing on the processes that local authorities and RSLs need to address in order to apply the principles of Best Value to maximum benefit for service users and the organisation, the Briefing covers performance plans, setting targets, monitoring, making changes, and preparing for inspection.

Published March 2000   order
Neighbour Nuisance
Good Practice Briefing 14 - Neighbour Nuisance
Neighbour nuisance is a cause for concern for residents and landlords alike. The Briefing contains information and good practice on preventive measures, dealing with neighbour nuisance, legal issues and remedies, and working with other agencies.

Published October 1998   order
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