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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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How to briefings

How to briefings are concise and practically focused guides for housing practitioners. They are intended to help housing providers to respond to change and to improve their organisational performance or to help individual CIH members to develop their skills.

Download existing briefings

To download a briefing please click below, some briefings are available only to CIH members:

Upcoming briefings

Look out for further briefings covering the following topics:
  • How to... manage the procurement of repairs
  • How to... use diversity networking groups to improve services
 

Welfare reform: practical approaches

This PDF guide for CIH members provides practical advice, checklists and suggestions to help housing organisations to both prepare for the changes ahead and to protect their businesses.
 

Complaints charter - sign up now

CIH and HouseMark have published a complaints charter, setting out the outcomes that an effective complaints handling service should achieve. Organisations are encouraged to sign up to the charter on a voluntary basis and to self-assess their performance against it.

By signing up, you are making a public commitment to welcome complaints, to take them seriously and to resolve and learn from them.
 

UK Housing Awards

We have now published details of the winners of the UK Housing Awards 2013. To find out more about the winning entries and how their approaches could be adapted or replicated in your organisation, visit the UK Housing Awards 2013 section of the site.