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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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    How to briefings

    How to briefings are concise and practically focused guides for housing practitioners. They are intended to help housing providers to respond to change and to improve their organisational performance or to help individual CIH members to develop their skills.

    Download existing briefings

    To download a briefing please click below, some briefings are available only to CIH members:

    Upcoming briefings

    Look out for further briefings covering the following topics:
    • How to... use social media
     

    Welfare reform: practical approaches

    This PDF guide for CIH members provides practical advice, checklists and suggestions to help housing organisations to both prepare for the changes ahead and to protect their businesses.
     

    Complaints charter - sign up now

    CIH and HouseMark have published a complaints charter, setting out the outcomes that an effective complaints handling service should achieve. Organisations are encouraged to sign up to the charter on a voluntary basis and to self-assess their performance against it.

    By signing up, you are making a public commitment to welcome complaints, to take them seriously and to resolve and learn from them.
     

    Great new member benefits

    We have some great new products just for CIH members, webinars on the latest hot topics in housing, What you need to know factsheets that provide key information to help keep you up to date on the latest developments in housing and Focus on influencing that tells you more about our work to influence the housing agenda.