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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Customer experience manager


Salary

£26,811

Location/Base

Belfast, Cardiff, Coventry or Edinburgh

Department

Events

Description

Hours: 35 hours per week (Mon - Fri)

We’re looking for a customer experience manager to join the events team delivering top quality events to the housing profession across the UK. 

Your role will be to lead a team of event coordinators to deliver flawless experience in delivering high quality conferences. You will be comfortable juggling multiple operational priorities. You will be highly organised, a great planner, be calm under pressure and have experience of using CRM systems. You’ll be an excellent communicator and great at managing relationships with a wide range of stakeholders. Experience of managing small teams would be an advantage. You will be working in a team that is dispersed across the UK, so travel across the UK and occasional overnight stays will be required.

Knowledge of the housing sector is desirable.

Closing date

27/09/2019

How to apply

For an informal chat about the role please contact Catherine Nicholas on catherine.nicholas@cih.org or call 029 2074 1139.

The closing date for applications is Friday 27 September. To apply please submit a CV, along with a letter of application demonstrating how you meet the criteria for the role, to hr@cih.org

 Interviews will be held on the 9 and 10 October.

 

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