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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Customer experience manager




Belfast, Cardiff, Coventry or Edinburgh




Hours: 35 hours per week (Mon - Fri)

We’re looking for a customer experience manager to join the events team delivering top quality events to the housing profession across the UK. 

Your role will be to lead a team of event coordinators to deliver flawless experience in delivering high quality conferences. You will be comfortable juggling multiple operational priorities. You will be highly organised, a great planner, be calm under pressure and have experience of using CRM systems. You’ll be an excellent communicator and great at managing relationships with a wide range of stakeholders. Experience of managing small teams would be an advantage. You will be working in a team that is dispersed across the UK, so travel across the UK and occasional overnight stays will be required.

Knowledge of the housing sector is desirable.

Closing date


How to apply

For an informal chat about the role please contact Catherine Nicholas on or call 029 2074 1139.

The closing date for applications is Friday 27 September. To apply please submit a CV, along with a letter of application demonstrating how you meet the criteria for the role, to

 Interviews will be held on the 9 and 10 October.


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