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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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Judy Waugh

Director of membership and education

Judy spent two years as head of membership at the Royal Town Planning Institute and was previously a consultant on management and leadership for the not-for-profit sector in Australia. Previous roles include chief executive of the Finance and Treasury Association and she has also worked in policy for the Australian Government.

"Professionalism is about behaviours and values, not just knowledge. It’s being able to operate in a context that takes into account the broader issues around you, making ethical decisions based on sound judgement. If you’re a CIH member it gives the people around you the confidence that you stand for something, whether that’s your employer, the people you work with or the people you look after.

"My top three priorities are getting the CIH member offer right, making sure that anyone who wants to become a Chartered Member has a clear pathway they can follow to get there, and ensuring our regions are resourced to deliver a quality offer for all members.

"CIH’s growth strategy is about making sure what we’re offering is relevant to changes in the industry environment – we are not going to grow if we’re not delivering what people need. That’s why we’re talking to members, carrying out qualitative and quantitative research and searching out feedback from our regional boards, our online forums and our courses. We’re talking to employers about what they want from their employees and working closely with organisations around the UK and internationally.

"There is so much I love about my job – it’s so rewarding being able to help people achieve the best they can in their career. Working in the housing industry is also very rewarding because the people involved are very impressive – they are doing something they believe in."


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onlinelearningOnline learning – study through our e-learning platform with the support of a dedicated tutor and a network of other students

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