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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Neighbourhood Working

CIH charter for housing

Why is the way we work in neighbourhoods important?

With lower levels of detailed service regulation and an increased emphasis on value for money, landlords need to maximise the impact of their service delivery and resource input in neighbourhoods. It’s also important for management teams to demonstrate that they have an effective decision-making framework in place which allows them to demonstrate how they can proactively deploy their responses in local service areas to ensure they maintain area demand and minimise service costs.

Landlords are increasingly finding that making the right service choices in neighbourhoods affects their business and they need a way to make sure that their strategic aims and business narrative is reflected consistently in what they deliver day to day. Ultimately, the long term aim must be for sustainable, viable neighbourhoods that people want to live in.

But how do you know, and how can you demonstrate, that you are doing the right things in the right way to deliver these objectives?

The CIH neighbourhood working charter is based on the principles of neighbourhood working that have emerged from two CIH national pilots. It is focused on how organisations should assess and develop their neighbourhood management frameworks to deliver sustainable communities through targeted and cost effective local management.

Using the CIH Neighbourhood Working Charter to drive business transformation

The charter principles have been shown to lay the foundation of an effective local service management framework. It is designed to be a cornerstone for a new approach to local neighbourhood management which allows organisations to target their resources much more effectively, get the right blend of services in place in their local service areas, protect their assets long term and effectively link what they are doing on the ground to the broader strategies they need to deliver.

Flexibility is at the heart of the ethos of the charter, so all organisations should be able to use it to help shape, inform and determine the right approaches for their own context. The charter creates a consistent narrative for you and partners about what your organisations is about and wants to achieve for all stakeholders.

How can I sign up?

Sign-up is voluntary, based on self-assessment – sign up to the charter here.



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Exclusively for CIH members, our What you need to know.... briefings give you timely summaries on new legislation, government developments, and other important housing sector news.

How to briefings

How to briefings are concise and practically focused guides for housing practitioners.

Our latest briefing covers How to develop homelessness prevention solutions.