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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Many housing organisations unprepared for TSA


New skills research commissioned by the Chartered Institute of Housing (CIH) indicates that many housing organisations may be under-prepared to meet the challenge of the Tenant Services Authority’s new regulatory framework for social housing from April.

The research, undertaken by an independent research company on behalf of CIH, involved in-depth surveys with 150 human resource professionals and senior housing executives working in ALMOS, housing associations and stock holding local authorities.

Respondents were asked what impact the introduction of the Tenant Services Authority (TSA), and its new regulatory system, would have on their organisation. With just a few months to go before the introduction of the regulatory framework, almost a half of respondents (45 per cent) considered TSA would have minimal impact on their organisation, or were still unsure what the likely impact would be on their organisation. Overall just over one third of all respondents (36 per cent) stated they thought the TSA would have an impact or a major impact on their organisation.

CIH has already welcomed the introduction of TSA’s regulatory framework, in particular:

- The strong emphasis on tenant scrutiny, which will require providers to involve tenants in assessing their performance;

- The absence of any codes of practice or regulatory guidance notes, which will require providers to concentrate on achieving outcomes, not meeting overly prescriptive requirements;

- The emphasis on local standards, which will require providers to work with tenants to set standards based on local needs and priorities;

- The importance of sector-led improvement, which will require providers to learn from each other to drive improvement.

Richard Capie, CIH Director of Policy and Practice, said: "The introduction of the new regulatory system in England will inevitably mean that housing organisations will need to change and the work of housing professionals will also have to evolve. New skills and knowledge will be needed and our research shows that many organisations may be under -prepared and not fully ready to respond to what is a fundamentally new approach to regulating affordable housing."


Notes to Editors:

1. Research data: Of 150 respondents, nearly two fifths of respondents (39%) were unsure regarding the likely impact on their organisation. The table at this link indicates the results from respondents who were able to provide an answer.

2. For more information about the new regulation system in England visit:

3. The Chartered Institute of Housing (CIH) is the professional body for people involved in housing and communities. We are a registered charity and not-for-profit organisation. We have a diverse and growing membership of over 22,000 – both in the public and private sectors – living and working in over 20 countries on five continents across the world. Our members work for local authorities, housing associations, Arms Length Management Organisations, Government bodies, educational establishments and the private sector. Many tenants and residents are also members. We exist to maximise the contribution that housing professionals make to the wellbeing of communities. Further information is available at:

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