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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Developing your housing knowledge with CIH in Northern Ireland


We are providing even more opportunities for people who work in housing to continue their professional development with the launch of a new events’ programme for Northern Ireland. Louise Togneri, who was recently appointed Professional Standards Manager, explains more.

My job at CIH is to provide housing professionals and their organisations with the advice, support and knowledge they need to deliver excellent services to customers. Working in housing is very demanding; these are challenging times and we need to be aware of changes that are happening around us. Our new programme of events will keep you up-to-date. This year we have decided to offer Universal Credit to inform housing providers and advisers in anticipation of its introduction and to help plan mitigation strategies. This will be delivered by our resident benefits expert Sam Lister who has a wealth of experience on its operation in Britain.

With more people living in private rented housing, we are also providing a comprehensive break down of the legal procedures involved in bringing a private tenancy to an end. Also, in recognition of the enhanced role of management companies in housing, we will be running a one-day course on issues involved in letting and managing apartments including dealing with service charges. Both courses will be delivered by Charles O’Neill, an experienced solicitor with particular expertise in landlord and tenant law.

It’s equally important for the modern housing practitioner to have the right skills, behaviours and values needed to operate in today’s challenging environment. To reflect this we are running two great courses. The first considers how to identify and support the needs of people with a hoarding disorder.The second covers the necessary customer care skills needed for frontline staff to work with customers who have challenging behaviours, without compromising the quality of the service.

To supplement our existing qualifications we are introducing a new qualification at Level 4 – the Certificate for the Housing Profession will be offered for the first time in Northern Ireland from September 2015. Aimed at managers, this course offers a challenging and highly relevant insight into all aspects of housing strategy, policy, law and finance. We are delighted that Professor John McPeake CIHCM (former Housing Executive CEO) will be tutoring on the course “I welcome the opportunity this qualification provides for housing managers to build on their experience and achieve recognition in their careers as housing professionals”.

To book a place on any of these events please contact or go online at

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