Pinpoint Property director talks Learning to let
Alan Shanley, CIH Northern Ireland marketing and communications officer chats with Nick Brennan, managing director of Pinpoint Property about his experience with CIH's qualification for private landlords and letting agents.
Nick sent some of his staff on a recent CIH Learning 2 Let course, and – eager to find out what he and his team thought of the experience – I decided to sit down with him and ask him for his verdict on the course, and the entire learning experience.
Nick, how did you first hear about Learning 2 Let?
I became aware of the course through various channels – Twitter, blogs on propertynews.com, emails from CIH… I looked into the course outline and read a little more about what was involved, and I felt the course would be beneficial for our staff and for our business. There have been a lot of changes in legislation and in the market lately, and keeping up to date means staff can deliver a better service to our clients.
Was it the qualification, the practical learning, or a combination of both of these elements that made the course appeal to you?
The qualification was definitely an important outcome for me as a business owner. Why? Because qualified staff would help us to differentiate ourselves from our competitors. It was also a way of giving both landlords and tenants confidence in the service that we offer.
But the practical learning was important too – there’s no better way to learn than from experts who know the industry. The three days of the course were also interactive and collaborative.
So overall then, I think the combination of both was essential. We had a lot of practical experience but probably needed more knowledge of the legal and technical side to really give my team the confidence to deal with situations that we all find ourselves in, on a daily basis.
How many staff from your team did you send on the course and did you think this was good value for money?
In total we sent half of our team (15 out of 30 staff) on the course because we felt the more people who did it, the more effective the course would be for us as an organisation.
Regarding value for money, the fact that the course only cost us £100 per person meant it was a really cost-effective way of upskilling staff and adding value for our customers.
Has it benefitted your business and if so, how?
Yes, absolutely! It has been extremely beneficial for the business because, as I said earlier, just knowing that all staff are up to date with legislation and market trends, gives great confidence to everyone.
As well as that, just by getting out of the office environment and experiencing a change of scene helped to refresh the team’s understanding of legislation and the practicalities of letting, without the distractions of phone calls, internal meetings, etc.
And by having so many of their colleagues on the course with them, staff felt comfortable in the training environment and supported each other throughout the process. The course was great from a team building perspective because each unit sparked off a lot of conversations and debates in the office the following day!
Would you recommend this course to other letting agents and private landlords?
Having spoken to each member of staff who went on the training course and achieved their Level 2 Award, I would absolutely recommend this course. It acts as a quality mark for clients, serves as a refresher for staff, helps to build staff relationships and confidence, and gives staff the time to focus on developing their skills in a fresh environment.
To find out more about Learning 2 Let, to enquire about our upcoming courses, or to book please contact firstname.lastname@example.org or call us on 028 9077 8222.