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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Rising Stars 2018 - the final ten: Eden Bailey


As they fight for your votes, each of our Rising Stars finalists has been asked to blog about housing and how they would use winning the competition to the benefit of the sector. Here Eden Bailey puts forward her case.

With the recent Grenfell tragedy and the increasing housing crisis, the housing sector is in the limelight. There are a lot of questions around the real purpose and value of social housing and how we can change the perception of people who live in social housing. The value of the work that we do and driving the sector forward is more important than ever.

The CIH Rising Star is an amazing opportunity for housing professionals to drive the sector forward and show our commitment to the sector. In return, we can enhance our skills, develop our personal brand and raise our profile at a national level during the process.

I started working in the housing sector in 2006, a journey that began with me starting as a Housing Assistant, since then I feel inspired working for the sector as I know that I can make a difference to people’s lives.

So how will I shine in my year as Rising Star? One of the prizes for winning the Rising Star competition is to receive mentoring from a sector leader, which will help me in my professional development, I would like to learn and develop further my leadership skills, self awareness and analytical thinking which I can apply internally and externally. In return, I would like to give something back to other housing professionals as I’m a volunteer mentor for CIH myself. I will feel a great satisfaction to help others progress in their career.

I’m also a strong advocate of making housing a career of choice for young people and to bring diversity to the sector. I’m proud to be part of CIH Futures, a group working to support the CIH to attract and engage a more diverse group of professionals to begin a career in housing and join the professional body for housing. Diversity is very important in our sector from the frontline to board level. I would like to push the boundaries and strengthen our efforts with regards to equality in the sector around gender pay, female and young people representation at board level.

I will make the most of the opportunity offered by the Rising Stars programme and campaign on how we are going to attract the next generation of talents into housing. I will use the power of social media and networking with peers and leaders to support this work and generate thought provoking discussions about housing as a career of choice. I will then take this debate and work with schools and universities to promote the benefits of housing qualifications and apprenticeship; working with employers within the sector to attract more young people to work for them.

As a Quality Team Manager, part of my job role is to recruit and coach new customer service staff and I find majority of them have not worked in the housing sector before and this is a perfect opportunity to highlight that they can make a difference in people’s lives whatever their role in housing.

I’m committed in tackling the homelessness crisis. According to the latest statistics, there were 4,751 people sleeping rough on any given night in 2017 and the number of people sleeping rough in England has increased by 15% annually.

I’m incredibly passionate about housing and the work that CIH do. I believe that the solution lies beyond just building homes; I believe that we need to address the underlying causes of homelessness and invest more in prevention and a holistic approach in tackling this crisis.

Having originally come from the Philippines, a third world country, I was personally affected by a family member becoming homeless with no support from the government and this was a very upsetting experience for all parties involved. This has translated on how I approach my work and this competition as I believe that we shouldn’t have this crisis in this country.

We are working in a very challenging climate and therefore I intend to use the Rising Star competition as a platform to support the work of CIH in tackling homelessness and influence key decision and policy makers by way of becoming an ambassador in addressing the long-term drivers behind the homelessness crisis in our country.

Eden Bailey is quality team manager at WM Housing and a 2018 Rising Stars finalist

  • Find our more about Eden and how to cast your vote here

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