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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Housing Minister launches scrutiny guide for social tenants and landlords


A best practice guide to embedding tenant scrutiny in social housing has been officially launched today (Tuesday 14th March) by Scottish Government Minister for Local Government and Housing Kevin Stewart.

Scrutiny involves adopting a tenant-centred approach to landlord activities. It gives tenants the power to work collaboratively with landlords on decisions about service delivery through a detailed understanding of performance, including performance data. The new guide sets out the opportunities and challenges of establishing effective tenant scrutiny activities.

Mr. Stewart announced the launch of the guide as part of his opening keynote speech to the 2017 CIH Scotland annual conference in Glasgow.

Entitled ‘Developing effective tenant scrutiny: A practice guide for landlords and tenants’, the guide is one of the outcomes of a threeyear training and learning programme ‘Stepping Up to Scrutiny’ delivered on behalf of the Scottish Government through a partnership between the Chartered Institute of Housing (CIH) Scotland and HouseMark Scotland.

The guide features several examples of scrutiny in practice. It concludes with a number of tips on how to ‘get it right’. These include being clear about what you want scrutiny to achieve and emphasising that, in order to deliver meaningful outcomes, tenant scrutiny panels need to be empowered to have a real impact on decision-making processes.

As part of a longer term legacy, the training materials used during the programme have been developed into a training toolkit, which is also available to download for free.

The guide and Toolkit sets out the role tenant scrutiny can play in delivering four key objectives:

  1. To support better tenant engagement and empowerment
  2. To ensure effective and efficient governance
  3. To review and challenge performance, identifying options for service improvements and efficiencies; and
  4. To provide better outcomes and standards for tenants and other customers.

Commenting on the launch of “Stepping up to Scrutiny”, Kevin Stewart MSP, Minister for Housing and Local Government said:

“I am delighted that our ‘Stepping up to Scrutiny Programme’  has empowered tenants to work collaboratively with their landlords and develop their skills, knowledge and confidence in performance monitoring to continually improve service standards. 

“I have been very impressed that many landlords have incorporated tenant scrutiny into their routine business planning. Having the Trainer Toolkit and Scrutiny Practice Guide for Tenants and Landlords will help the sector continue the excellent work developed in this Programme and keep scrutiny at the forefront of landlords’ activities.”

CIH Scotland Executive Director Annie Mauger commented:

“This new practice guide and training toolkit are an important contribution to CIH Scotland’s role as the home of professional standards for the Scottish housing sector. We hope it will be a huge support to our members in the social housing sector in their ongoing work to deliver services that are responsive to the needs of their tenants.”

Kirsty Wells, Head of HouseMark Scotland added:

“HouseMark Scotland is well known for its work on the Value for Money agenda in social housing. Given our experience, we were very pleased to have been able to make an active contribution to the preparation of this practice guide and toolkit I think they will be really useful tools for encouraging a best practice approach to tenant scrutiny, as well as helping social landlords achieve improved value for money."



Notes to Editors

1. ‘Developing effective tenant scrutiny: A practice guide for landlords and tenants’ can be found at:

2. A training Toolkit based on the training materials used during the ‘Stepping up to Scrutiny’ programme can be downloaded for free at:

3. More information about the CIH conference can be found here:

4. The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our goal is simple – to provide housing professionals with the advice, support and knowledge they need to be brilliant. CIH is a registered charity and not-for-profit organisation. This means that the money we make is put back into the organisation and funds the activities we carry out to support the housing sector. We have a diverse membership of people who work in both the public and private sectors, in 20 countries on five continents across the world. Further information is available at:

5. For further information, please contact: Alex Bruce at Orbit Communications on or 0131 603 8996 / 07747 636504.


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