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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Housing body adds voice to growing concerns over Universal Credit roll-out impact and costs


The Chartered Institute of Housing in Scotland (CIH Scotland) has added its voice to growing concerns about the negative social impact and spiralling costs of implementing Universal Credit.

CIH Scotland is the professional body for Scotland’s housing sector with a membership comprising more than 2,000 individual housing practitioners across the country.

Universal Credit is a single payment introduced by the UK Government to replace a number of previously available benefits and tax credits including income-based jobseekers’ allowance, income-based employment and support allowance, income support, child tax credit, working tax credit and housing benefit.

CIH Scotland has highlighted a number of issues with the implementation of the new single payment as a Scottish Government consultation on the implementation of certain aspects of Universal Credit that have been devolved closes today (13th March 2017). It follows recent similar warnings from the Scottish Parliament’s Social Security Committee about “serious systematic problems” with the new Universal Credit system.

The new concerns have been raised as CIH Scotland gears up for its annual conference which is due to take place at the Scottish Event Campus in Glasgow on the 14th and 15th March.

Submitting evidence to the Scottish Government consultation, CIH Scotland has welcomed the planned introduction of certain additional flexibilities for Universal Credit claimants in Scotland. These include giving applicants the option of having their Universal Credit Payments made twice monthly and having managed payments of rent made direct to landlords.

But the organisation has also taken the opportunity to raise serious concerns about the results of the roll-out of Universal Credit in Scotland to date. CIH Scotland says members on the frontline of housing provision are reporting a substantial increase in rent arrears as a result of delayed payments as well as inconsistencies in communication with Department of Work and Pensions staff. It says social landlords are being forced to commit substantial internal resources to support tenants with their claims while demand for financial support from alternative sources such as the Scottish Welfare Fund and referrals to food banks are also on the rise. CIH Scotland has also raised concerns that private landlords appear increasingly reluctant to let property to Universal Credit claimants.

The housing body warns that these factors are causing severe hardship for many tenants as well as increasing the risk of homelessness. The organisation has also raised fears of a return to the old ‘No DSS’ culture that restricted access to the private rented sector for many benefit claimants during the 1980’s.

CIH Scotland Executive Director Annie Mauger said:

“As the process of rolling out Universal Credit continues, we are increasingly being made aware of serious issues with implementation including spiralling costs of supporting tenants with the transition and severe hardship for the tenants themselves in terms of delayed payments, increasingly restricted access to private renting and a growing risk of homelessness. This experience runs directly contrary to the Scottish Government’s own aspirations to create a social security system that is based on the principles of respect and dignity.

“Aside from the human cost, these problems are placing real strain on local budgets and services that are already overstretched and facing the ongoing pressure of cuts. With many aspects of social security still reserved, we would urge the Scottish and UK Governments to redouble their efforts to work constructively together to find sustainable long-term solutions to these problems.”



Notes to Editors

1. The Scottish Government has been conducting a public consultation on Universal Credit (Claims and Payments) (Scotland) Regulations 2017, which closes on Monday the 13th March 2017:

2. CIH Scotland has submitted a formal response to the Scottish Government consultation, which can be accessed via the following link:

3. On 24th February 2017, the Scottish Parliament’s Social Security Committee wrote to the Secretary of State for Work and Pensions the Rt Hon Damian Green MP highlighting concerns about the implementation of Universal Credit in Scotland:

4. The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our goal is simple – to provide housing professionals with the advice, support and knowledge they need to be brilliant. CIH is a registered charity and not-for-profit organisation. This means that the money we make is put back into the organisation and funds the activities we carry out to support the housing sector. We have a diverse membership of people who work in both the public and private sectors, in 20 countries on five continents across the world. Further information is available at

5. For further information, please contact: Alex Bruce at Orbit Communications on or 07747 636504.

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