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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Scrutiny programme achievements celebrated


A final report on the achievements of a four-year training and learning programme ‘Stepping Up to Scrutiny’ has been published by CIH Scotland

The programme was delivered on behalf of the Scottish Government through a partnership between the Chartered Institute of Housing (CIH) Scotland and HouseMark Scotland.

The scrutiny programme comprised a series of focussed workshops aimed at helping tenants and social housing landlords to work collaboratively on decisions about service delivery through a detailed understanding of performance, including performance data. The workshops were designed to be suitable for tenants, staff, Board and Committee members, councillors and senior managers.

The scrutiny programme has achieved a number of lasting successes, detailed in the report. In total, 19 organisations completed the programme. Of the 577 participants 30% (172) were tenants. Additionally, by the end of the programme, 28 candidates from 6 different organisations had achieved a CIH Level 3 Award in Resident Scrutiny, which participants from the programme had the opportunity to take. Nine of those completing the qualification were staff members and 19 were tenants.

There are also several outputs which will ensure the legacy of the scrutiny programme, now that the formal delivery of the training has ended:

  • The guide ‘Developing Effective Tenant Scrutiny – A Practice Guide for Landlords and Tenants’ has disseminated good practice across the sector.
  • The training toolkit ‘Stepping Up to Scrutiny – Trainer Toolkit’ has allowed organisations across Scotland to use the materials from the programme within their organisations in a structured and focussed way.
  • The establishment of a CIH Scotland Excellence in Scrutiny Award gives landlords and tenants the opportunity to celebrate achievements and put them forward for external assessment.

Commenting on the ‘Stepping up to Scrutiny’ programme, Anne Cook Head of Social Housing Services Team at the Scottish Government said:

“Scrutiny involves adopting a tenant-centred approach to landlord activities. The commissioning of the scrutiny training and learning programme was underpinned by a vision to embed tenant scrutiny into landlord and tenant activities across Scotland. The development of the scrutiny programme was therefore focussed on encouraging and facilitating culture change within organisations, as much as the delivery of a series of focussed workshops on scrutiny. I am delighted that the programme has helped embed tenant scrutiny as a mainstream activity for many social landlords in Scotland and has been a key factor in the expansion of tenant scrutiny across the country.”

CIH Scotland Executive Director Annie Mauger commented:

“As the home of professional standards for the Scottish housing sector, CIH Scotland is delighted to have been part of the scrutiny programme over the past few years. We hope the final report, practice guide and training toolkit will support CIH members and others in their ongoing work to deliver services that are responsive to the needs of their tenants.”

Kirsty Wells, Head of HouseMark Scotland added:

“Along with CIH Scotland we are delighted to have been involved in the successful delivery of the Stepping Up to Scrutiny programme since 2013. Tenants’ understanding of performance and cost data is critical if they are to scrutinise the success of their landlords in delivering the Charter outcomes in line with the regulatory framework. The training provided through Stepping Up to Scrutiny ensured that tenants had access to data to enable them to assess service quality and value for money.”




Notes to Editors

1. ‘Scrutiny Training and Learning Programme: Final report to the Scottish Government’ can be found at:

2. ‘Developing effective tenant scrutiny: A practice guide for landlords and tenants’ can be found at:

3. A training pack based on the training materials used during the ‘Stepping up to Scrutiny’ programme can be downloaded for free at:

4. The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our goal is simple – to provide housing professionals with the advice, support and knowledge they need to be brilliant. CIH is a registered charity and not-for-profit organisation. This means that the money we make is put back into the organisation and funds the activities we carry out to support the housing sector. We have a diverse membership of people who work in both the public and private sectors, in 20 countries on five continents across the world. Further information is available at:

5. HouseMark is the UK housing sector’s largest membership organisation. We have a rich warehouse of data and insight which enables us to deliver business intelligence tailored to your strategic ambitions. We add real value to the sector’s drive for business improvement, value for money and transformation. We offer support and solutions that reflect world class practice and current policy direction. We do this through our insight, knowledge base and relationships with the UK and devolved governments, social housing regulators, sector thought-leaders and exemplar ‘out of sector’ organisations. Our purpose is to enable our customers to build even better businesses and achieve outstanding performance. Further information is available at:

6. For further information, please contact: Alex Bruce at Orbit Communications on or 0131 603 8996 / 07747 636504.


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