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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

Webinar recap: Dealing with complaints during the coronavirus

The Housing Ombudsman has produced guidance for its member landlords which sets out best practice in how to engage with the Ombudsman during the Covid-19 crisis, along with guidance on dealing with complaints raised by the residents during this time. The Ombudsman has engaged with a large number of landlords reflecting the breadth of its membership. This is reflected in the guidance which covers the most common, specific queries and concerns that landlords have raised. This webinar covered some of the key areas in the guidance.

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