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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

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Practice online

Informed by our in-house policy thinking, practice online can help you to make sense of recent policy changes and implement them effectively to deliver unbeatable services.

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  • Those who have paid to add this to their membership. Contact membership services for more information
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Designed to help you improve your organisation's performance and the services you provide to your residents, practice online is information for you in a way that works for you.

Why subscribe?

Subscribe to practice online for the latest detailed advice, expert knowledge and examples of good practice focused on the hottest topics in housing. Updated daily by a team of CIH specialists and expert legal advisers, this is the one-stop resource for 'how to do housing'. In 2012, 95% of users said the information in practice online would help them to do their job better and 100% said they were likely to use the service again.

"I love practice online. As a busy head of service it's a fantastic quick reference to double check that I'm seeing things correctly in terms of decisions and planning" Derwent Living

"Practice online is invaluable, especially how it is kept fully updated with all the recent case law and government policy changes" Symphony Housing Group

"An excellent value for money service which helps to make life a lot easier" Derwentside Homes

Key benefits of practice online include

  • The latest information on changes in government policy, legislation and case law to keep all your staff up to date
  • Comprehensive guidance and advice on how to put policy into practice, covering a wide range of topics and providing you with the latest examples of good practice in the sector
  • Ideas for improvement, checklists and examples of tried and tested approaches to help you deliver unbeatable housing services
  • An 'Ask CIH' enquiries service to address specific issues you face
  • Freedom to reuse practice online content to help you write board reports, training programmes, policies and procedures

If you haven't already subscribed to practice online, you can subscribe or request a free 5 day trial below. If you have any queries about practice online, contact us at or telephone 024 7685 1777.


Great new member benefits

We have some great new products just for CIH members, webinars on the latest hot topics in housing, What you need to know factsheets that provide key information to help keep you up to date on the latest developments in housing and Focus on influencing that tells you more about our work to influence the housing agenda.

Direct payments learning network

The DWP are currently running a number of demonstration projects to prepare for the payment of unviersal credit direct to claimants. As part of this process we are facilitating an online learning network to help you to keep track of the projects and to share in their learning.

How to briefings

How to briefings are concise and practically focused guides for housing practitioners.

Our latest briefing covers How to effectively manage void properties

Download briefing