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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

How to... carry out repairs on time, first time

24/08/2012


How to... carry out repairs on time, first time

Description

The completion of repairs at the first visit, commonly referred to as 'right first time', underpins the delivery of an effective, efficient and customer focused repairs service.

This 'how to' is the third in a series of briefings designed to compliment the Repairs: CIH charter for housing. It encourages the delivery of repairs services to tenants that are 'right first time' and follows our earlier publications how to... deliver value for money repairs services and how to... build skills and capacity in repairs services.

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