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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

How to... carry out repairs on time, first time


How to... carry out repairs on time, first time


The completion of repairs at the first visit, commonly referred to as 'right first time', underpins the delivery of an effective, efficient and customer focused repairs service.

This 'how to' is the third in a series of briefings designed to compliment the Repairs: CIH charter for housing. It encourages the delivery of repairs services to tenants that are 'right first time' and follows our earlier publications how to... deliver value for money repairs services and how to... build skills and capacity in repairs services.

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UK Housing Review 2019

The 2019 edition of the UK Housing Review is now available, bringing together the most comprehensive and up-to-date housing statistics available from across the UK, along with expert commentary on contemporary housing issues.


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