How to... deliver value for money repairs services
DescriptionA good repairs service is one of the most important services provided by a landlord, to tenants. Repeated surveys show that it is also the service most highly valued by customers. For most landlords it is their area of greatest expenditure. There is also increasing pressure from the regulator to deliver value for money (VFM) and this is particularly relevant for the procurement and delivery of a repairs service.
The size and value of repairs expenditure provides landlords with considerable opportunities to maximise the contribution that repairs and maintenance services can make to community sustainability and social capital through innovative procurement.
In June 2012, the CIH launched its Repairs Charter for Housing as a tool to help landlords and their tenants drive improvement.
This ‘How to….’ Briefing is designed to support landlords signing up to the charter and it specifically focuses on the VFM commitment. It also shares learning and innovative practice in the sector.
This brief compliments our earlier How to… deliver VFM brief which looked at how landlords can embed VFM across the full range of housing services.