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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

How to... manage income collection effectively


How to... manage income collection effectively


Social landlords are operating in an increasingly challenging financial environment and so maximising income collection is more important than ever before. Without a reliable income stream service delivery may be jeopardised, loan commitments not met, borrowing becomes more difficult and the organisation's reputation will suffer.

This How to... guide sets out the requirements for an effective income management strategy, making it simple for tenants to pay their rent, tackling rent arrears, approaches to eviction and preparation for welfare reform.

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