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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

How to... prepare for regulatory reform: Tenant engagement and scrutiny


How to... prepare for regulatory reform: Tenant engagement and scrutiny


The government has announced major changes to the regulation of social housing in England, including the abolition of the current regulator (the Tenant Services Authority) and the transferring of their powers to a new statutory committee within the Homes and Communities Agency. Major changes to the regulatory framework will mean that the HCA will focus mainly on economic regulation and will be more reactive in its approach to consumer protection, only acting in the event of serious failures.

This 'how to' guide summarises the key changes and sets out their implications for tenant engagement and tenant scrutiny. It aims to help social housing providers to understand and prepare for the reforms.

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