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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

How to adapt your approach to rent collection for universal credit


How to adapt your approach to rent collection for universal credit


Since April 2016 job centres in all parts of the country have been accepting at least some new claims on to universal credit. As a result all social landlords are now likely to have some experience of working with universal credit, however many are still dealing with relatively small caseloads and so in practice their approach to working with universal credit is still developing. This guide is intended to provide an overview of emerging good practice, to help inform how you respond to universal credit in your organisation.

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