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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

How to... develop your complaints process


How to... develop your complaints process


Your approach to complaints handling can have a major impact on the quality of all of your services and on the satisfaction of your tenants. This 'how to' briefing sets out the key features of a successful complaints process, as well as summarising the major forthcoming changes to regulation and to the ombudsman service that housing providers need to be aware of.

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UK Housing Review 2018

The 2018 edition of the UK Housing Review is now available, bringing together the most comprehensive and up-to-date housing statistics available for England, Wales, Scotland and Northern Ireland.

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