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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

How to... learn from complaints to improve services - September 2013

11/09/2013


How to... learn from complaints to improve services - September 2013

Description

Complaints are a valuable source of information about your services, which can help you to identify recurring or underlying problems and to identify potential improvements.

This guide sets out how to ensure that the lessons from complaints are captured, are understood and that action is taken as a result of them.



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