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The Chartered Institute of Housing is the independent voice for housing and the home of professional standards

How to... use technology to improve responsive repairs


How to... use technology to improve responsive repairs


Over the last decade the pace of change in technology has been momentous. A seismic shift has occurred in the way consumers interact and communicate with each other, with a surge in the numbers with access to smart phones and the web.

This briefing sets out how landlords should recognise and respond to these changes and capitalise on the benefits of new technology in the delivery of repairs services.

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